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First upgrade not applied


I am here for my friend that is not practical about forums.

She has this problem

She reached lvl38 few days ago and since then she started to vote on wayfarer reaching an upgrade. At the time she reached the upgrade she did not yet do a candidature.

Today she did her first candidature and both of us were sure that the first upgrade should automatically have been applied to this first candidature.. but it did not happen. So she is in the situation where she has an upgrade but it seems it has been not applied to her candidature.

Is it normal? How she can apply the upgrade she got?

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