Location edits here vs. the form
LukeAllStars-ING
Posts: 4,625 Ambassador
I am not sure if I am the only one thinking about this, but if location edits are also accepted here without the mails, whats the point in using the form for it?
-It is way faster here
-You will get an answer on it
-You can create pictures/links way easier
-It is more successful (only my feeling?)
Is there any kind of specific rule when to use the forum and when to use the form?
E.g. "If the location got misplaced or edited abusively than the POI should get reported here, otherwise via the form"? I dont really want to use the forum too much on location edits without mails. Right now, I got an abusively done edit moving a POI from its correct location to a fake location 2 kilometers away. Clearly abuse, very anoying. Question is, should I post it here without a mail (impossible to get) or via the forum and hope that it will get processed as fast as possible?
Answers
First off, the most success I have is with Pokémon GO Support. It opens a ticket and you get an email contact that you can go back and forth with who usually seems less chatbot than our dear @NianticKN-ING. I don't recall if you can submit attachments in the first submission, but you can definitely follow up with ones later. Sometimes they'll stop you at whether or not you are the property manager, but usually they don't. They'll also only modify existing Pokémon GO POI.
https://pokemongolive.com/en/report-location/
I've tried the same form from the Ingress site with less success, but have had some success.
https://niantic.helpshift.com/a/report-an-issue-with-a-portal/?p=web&contact=1
The "20 meter" form is ridiculous. I don't know if you were active when the location edit process first changed? Edits were "temporarily" shut down, left down longer than initially planned, turned back on with the 10 meter restriction and we were asked to use a Wayforum channel that they ignored, then eventually denied all the edit requests en masse (eventually they went back on the denials), and came out with the form. Several months and it's the best they could come up with, and haven't signalled much in terms of finding improvement.
Sadly, this method doesnt contain edits, or am I missing something?
It doesn't list edits as an option, so I usually pick a random reason and lead the body of the message with "NOT A REMOVAL REQUEST." Only once, out of several dozen times, have I had a Wayspot removed that I didn't want removed.
That would be a bit risky. I might go for the forum this time since there is a hard abuser behin the report.