Welcome to the Bug Reporting page! Please refer to these tips when submitting new bug reports:
1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Accepted nominations not added in game, no email received
KaelButcher-PGO
Posts: 21 ✭✭✭
in Report a Bug
Hello.
Yesterday, everything was working fine, but I got 2 nominations accepted this night (visible in wayfarer) that are not available in the ingress map. Also, no email has been received.
As anyone else experienced this?
Comments
Hi, I ran into the same problem as you. This night I was accepted a portal but no email arrived and in the Intel it's not displayed.
I also wrote a post like this because it's happening the same for me, and I know more people experiencing the same issue. Seems it's a global issue
Ok, thanks! I'm not alone then!
Let's wait for an official correction.
@NianticCasey-ING , do you have any information to share regarding this issue maybe?
Regards.
A couple of people have been reporting this within my area.
While things are appearing as Accepted in Wayfarer, they receive no emails, and neither are they in-game.
Sounds like typical Niantic syncing errors.
Already reported, please discuss here to prevent this forum from chaos:
https://community.wayfarer.nianticlabs.com/discussion/13265/accepted-nominations-not-added-in-game-no-email-received#latest
I'm encountering the same problem. This problem seems to be occurring after February 17, 2021 at 8am (UTC).
When will this just stop happening. It’s beyond a joke. They also need to sort out the new Ingress pictures. They’ll obviously deny anything is wrong then decide it’s fixed then probably break something else.
I heard something like this from my fellow agent:
Mail says rejected, Wayfarer says approved, and not shown in-game.
That's usually when the POI is too close from another POI.
In our case, it's obviously not the case, more likely a sync issue.
Experienced this too. I hope they fix it soon. Probably due to overloading server since they launch a new feature in ingress
Same here. Closest wayspot >50m. Not in same 17 cell as any other wayspot. No email and nothing in Ingress. First time nominating and getting accepted. Thought it was normal. Lol. Came here in case others were experiencing the same. Looks to be a growing issue.
Same here. A submission showed up as approved in Wayfarer overnight, but I didn’t get an email and it didn’t appear on the Intel map. There shouldn’t have been a proximity issue. It’s like the bad old days when things in dead zones went into limbo.
Same here! My wayspot appear like APPROVED in Wayfarer last night, but they did not send me the confirmation email and the wayspot does not appear.
Closest wayspot >250ft
I hope that the approved proposals will appear and this error will be solved soon.
Same here. Wayspot accepted, no email received, does not appear in Intel, no key received in Ingress. Next closest wayspot is 1.29 km away, so it's definitely not been gobbled up by the 20m radius limit.
Hello, I was nominated for Pokestop and was approved more than two weeks ago and appeared in Ingress, but it has not yet appeared in Pokemon Go.
And I got an approval email.
Can someone help me ؟
Same here. No email, no portal key. Not distance blocked.
https://intel.ingress.com/intel?ll=39.326426,-76.633623&z=18
Same problem here.
Since yesterday 3 portals were approved, no key, doesnt appear in the map, no "too close" to another portal and no email.
Hope niantic can solve this fast and we dont lose our eligible portals. Took more than 6 months for some portals.
Varios les ha salido el mismo error, debe ser problema global.
Also having this issue. Had an upgraded submission show up as accepted just now and it's not showing on the Intel Map, and I also didn't get an email. It's several hundred metres away from the nearest existing portal (it's a submission in the middle of the countryside), so it's definitely not a proximity issue. Seems like Wayfarer is experiencing some difficulties. I am still getting emails for new submissions though.
Edit: a second submission that was not upgraded is now also showing as accepted, but also having the same issue. Same circumstances.
I have the same problem since this morning in Italy.
Two portals accepted, none of them appear on IITC-MOBILE and that means Ingress.
No mail received, no 20 meters portal, it’s all good as always (it’s surely not the first one portal I create so I know what I’m doing).
So, where are my portals? It means I have to ask them again? It’s crazy!
Solve this problem as soon as possible and give us our new portals.
Thanks you all.
Already reported, please discuss here:
https://community.wayfarer.nianticlabs.com/discussion/13265/accepted-nominations-not-added-in-game-no-email-received#latest
I have the same problem since this morning in Italy,wayspot accepted but i have'nt receved any email,and on ingress it doesn't show the accepted portal.
The same problem occurred in Korea.
I checked the mail because it was marked as approved by Wayfarer Nomination, but the approval mail did not come and the portal was not created, and of course the portal key was not included in the Ingress in-game.
There are three or four candidates waiting to be judged, and each application is very valuable to me, and it's very embarrassing that this type of approved portal isn't implemented in the game.
I don't like this kind of a waste of application authority
and same problem occurred in 18th Jan 2021
I've just treated it as a minor bug, but it's been repeated again in a month, so I can't help but worry about it.
Already reported, please discuss here:
https://community.wayfarer.nianticlabs.com/discussion/13265/accepted-nominations-not-added-in-game-no-email-received#latest
The same problem occurred in Italy.
I have just approved a request, and I have not received the email and neither does the portal appear on the map.
I hope solved because I don't want to throw requests, I made 5 requests today only.
Also a problem here in Canada. Nominations accepted, not breaking 20m rule, and not receiving e-mail about the acceptance and also not seeing the portal show up in Ingress/PoGo. Noticed this last night around 0300 UTC (Wednesday Feb 17).
Hopefully when they resolve the issue, these accepted nominations appear in game. One of the nominations was upgraded. A lot of reviewers/submitters work is on the line.
I have not received an email for my POI and it does not appear on the Intel
Me too,
Accepted nominations not added in game, no email received
I am also having the same problem with my latest two accepted nominations. Accepted in wayfarer, but no email and not showing in Ingress. Not too close to another POI. I am in Wisconsin, USA.
EDIT: As others have said. Things have been fixed.