Lost access to Wayfarer due to inactivity on Ingress Account
oZhyo-PGO Posts: 4 ✭✭
So, I'm not sure this is the right place, but I've been trying to help help and I simply can't contact Niantic.
Basically, I lost access to Wayfarer because my Ingress account was suspended due to inactivity and I can't get back in.
I use the same email for all my Niantic accounts and I mainly play PoGo, but created an Ingress account a while ago just to try it and never opened it again. I tried contacting PoGo support but I got an usual bot answer that I "got punished so they can't help" and it's ridiculous I get blocked from Wayfarer just because I had an Ingress account tied to the same email.
Is there anyway to fix this?
I don't think Niantic suspends accounts for inactivity. People have taken years long breaks from Ingress before and never had trouble logging back into the game.
They do, it's in their TOS:
If your Account is inactive (i.e., not used or logged-into) for a period of time, we will notify you via the Services or in the App prior to termination of your Account.
And I never got an email saying my Ingress account was suspended/was gonna get terminated.
What's the message that you get if you try to login in Ingress?
Are you 100% sure your ingress account is suspended? Check that first. And ive had the access denied before from wayfarer and thats my pogo one, that I've never stopped playing daily, it was a wee glitch on the wayfarer end, left it a day and the issue resolved itself
Yes, when I try to login into Wayfarer it says "Your account has been suspended in one or more games." And I barely ever played Ingress, my account was probably level 1 or 2, makes no sense to be suspended if not for inactivity.
Try turning ingress back on then, just see what happens then, if it doesn't work try to tag a niantic person on here
I have the same Problem. How do you fix it? @oZhyo-PGO
You're unlikely to get an answer as this post is nearly a year old and the user who posted it hasn't logged into the forum since March 2021.
Have you tried to appeal the ban in Ingress forum?
yes i have tried it a year ago:
Your Ingress account was escalated for a final review and remains permanently terminated for violations of our Terms of Service (https://nianticlabs.com/terms/) and the Player Guidelines (https://nianticlabs.com/guidelines/).
This decision is final, and additional appeals or inquiries into the status of this account will not be considered.
Please note that we are unable to comment on specific internal mechanisms which indicate cheating. You can refer to our FAQ page (https://ingress.com/support) for additional details.
i dont know why... and what i can do.
Then you might violate their ToS, no matter if you know last thing you did to your account, and hence the permaban. Sorry, you can't do anything else.
okay.. so because my Ingress account is banned, i cant login to Pokemon Wayfarer. Thats :_)
Maybe can i unlink my Pokemon Go account from this banned Ingress account?
Didn''t work for me.
General Plans (still working out the details and timing)
Separating your GDPR data deletion request from the games (so that you can keep your Wayfarer account and stats, even if you’ve deleted your data from the games).
I don't know if this will help your situation or not. While I believe suspensions for major infractions in one game should result in Wayfarer bans, there are a lot of situations like this that seem inconsistent with inclusion updates. Especially considering that Niantic takes very light actions against actual Wayfarer abuse, but I digress.
@NianticDanbocat, do you have comments on how your above remark will handle Ingress/PoGO/other Niantic account suspensions, or will we have to wait for more details? Thanks!