1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
24 cool-down received -- but I wasn't even reviewing!
Earlier this week I received my first 24 hour cool-down. But what baffles me is that it happened when I wasn't even reviewing! In the morning I opened Wayfarer to check on the status on my upgrade progress and then left the tab idly open for several hours. Later I returned to the tab and reloaded the page and BAM! A 24 hour cool-down. I can confirm that when I initially opened Wayfarer that morning, there was no active cool-down (I reviewed a couple nominations with no issues).
I reached out to in-app Niantic Support to ask for an explanation and they answered: "Hello Trainer, Thank you for writing in. We have investigated this issue and can confirm that it is working as intended. If the system detects anomalies in your review pattern, it may impose a cool-down. This cool-down is of different types. Here are a few tips to help you review more effectively and maintain your performance rating...", going on to provide a canned response on following all nomination criteria, taking enough time with each review, and avoiding using third party tools.
Of course I follow all of these rules but more importantly none of them apply to this situation because I was not even reviewing and received a cool-down. And to say the least, I am extremely disappointed in Niantic Support's vague, unhelpful canned response.
Has this type of thing happened to anyone else in the community? Is it worth @ing a Niantic mod? (I'm new to the forum and do not want to abuse that)
I just don't know how I can prevent this from happening again if Niantic Support cannot provide me with an explanation beyond "our system is working as intended". Really? Is it?