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My email notifications for the forum are bugged and going to the wrong email
AisforAndis-ING
Posts: 964 Ambassador
A few weeks ago I encountered a strange issue where I became unable to see pretty much any content on the forum. Because I was unable to post, another user made a bug report on my behalf:
Now that I have my access to the forum back, it has come to my attention that my email notifications are now going to the wrong email.
I have both my Gmail account, and my Facebook account linked to my Niantic/wayfarer account. The email associated with my Facebook is not the same email as my Gmail - the Facebook email is just a junk email I use for spam.
Prior to the issues with me being able to access the forum, forum notifications were going to my Gmail. Now they are going to the junk email associated with my Facebook. When I look at my forum profile, it now shows the Facebook email as well. There does not seem to be a way for me to fix this myself. Even logging into the forum via Gmail shows the email associated with my Facebook instead of my Gmail. Please fix this so that my notifications go back to my Gmail.
Emails relating to my nominations, edits, and photo submissions are still going to my Gmail. It is only email notifications from this forum that are bugged.
Comments
Hi there,
Sorry that you're continuing to have issues with the forum. I'm looking into your email issues and will follow-up.
To confirm: your Wayfarer and Ingress emails are successfully being delivered to your preferred, Gmail account, correct?
Yes, Ingress / wayfarer emails are going to my Gmail @NianticCasey-ING, it's just notifications for forum replies, notifications, etc that are going to the wrong email.
I'm still having this issue, any updates on a fix? @NianticCasey-ING
Still having this issue
I'm curious, if your facebook account connected here?
https://community.wayfarer.nianticlabs.com/profile/connections
Its not
Still having this issue
@NianticCasey-ING Its been over a month, is there an update to this?
Bueller?
i think Niantic will be in Homeoffice a little bit longer?
@NianticCasey-ING Hey its been another month, any updates?
@NianticGiffard Can you please investigate whatever happened with this, it seemed like @NianticCasey-ING was investigating but I haven't gotten an update in months and it would be really nice to get notifications again.
Sure, I'll check up on this case.
Did anything ever come of this? @NianticGiffard
Testing if my Ambassador label is fixed on the forum:
Nope, not fixed 😅