1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Ingress Bug Niantic Brian & Casey
I know this is the wrong forum for this, but I can't access the Ingress forum!!! I have to make myself heard somewhere.
I am affected by the following bug:
Last year I specified which email address I wanted and said clearly that I didn't want a login via Facebook, but only via Google.
Since yesterday I have been affected by the following problem:
I can no longer log into Ingress. Neither with my email 1, nor with my email 2. Not even with my Facebook account 1.
Now I have contacted the support, but they are trying to help me compulsively instead of escalating the matter to the next level. The employee claims that I only have access to my Ingress account via Facebook - and that only with Mail 2, although it does not have a Facebook account at all! I even clicked on Forgot Password on Facebook and was told that there was no account.
The funny thing is: I still have access to Pokémon Go and Wayfarer via the same email address which Ingress used until yesterday (but I only see my Pokémon Submissions!)
You seem to have somehow separated my accounts and denied me the opportunity to access my Ingress account! I urgently need your help. I'm between the two fronts and can only be mediated because I don't have the ability to contact a person who understand my problem and can also help.
I have now done the following: I have logged on to Facebook with mail 1 and added mail 2 there, now my Facebook account is linked to both e-mail addresses and yet it is not possible to log in to Ingress. The account allegedly does not exist. Although my friends can see my account in the game!
I keep getting emails with my Mail 1, which I was able to play with for several years until yesterday! A new mosaic was accepted today and I even received the newsletter. My C.O.R.E subscription also runs on the mail! But I no longer have access to my Ingress account!
Casey, you know my case. At that time we were already actively writing to each other in Ticket: 6770024.
The new ticket has the number "13378621".
I urgently ask for help! PLEASE. I want to Access my Account @Tenkterra again!