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1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Supporting text incorrectly restored - "in voting"
Gendgi-PGO
Posts: 3,240 Ambassador
I made a nomination several weeks ago. As usual, once the nomination entered Wayfarer I took time to carefully craft supporting text that helped the reviewer confirm location as well as explain the criteria met by my nomination.
Then the glitch today happened.
Now my nomination has been "restored" but the text was the original "placeholder" text I used, which is simply "photos." Because it was already "in voting," I can't change the text.
@NianticCasey-ING @NianticGiffard what can be done to fix this? This is in an area I will unlikely be visiting, again, way too far to re-noninate.
Post edited by NianticCasey-ING on
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I am also experiencing this issue. Many nominations of mine have old supporting statements that are bad that I later filled out on the wayfarer website. Many of these are now in voting and can't be changed.
Most of my supporting info is gone gone gone. As my submissions tend to go into voting and stay there, this leaves about 17 submissions that cannot be repaired, with 15 of those being over an hour's drive away.so resubmission is not convenient.
Edit: I do see some of my original information back, although I'm still not able to edit In Queue submissions successfully. With luck I won't lose any of my submissions, or have them rejected due to this database issue, but the way things have been going lately don't make me optimistic.
Thanks for bringing this up, @Gendgi-PGO! We're currently investigating this issue.
Thanks! This is a stressful situation that was compounded by the lack of openness during the day. Thanks for digging through the trenches and following up with everyone tonight. I'm sure it wasn't easy signing on this morning to be the first Niantic person saying anything.
[Fix in progress] Supporting information not appearing alongside nominations. While this issue has been resolved, the fix is still rolling out for some people. We are also investigating potential options for nominations that were rejected by reviewers while this information wasn't available.
Does this include situations like mine listed above, @NianticCasey-ING?
I believe it will, I'm advocating with the team to cast a wide net to respond to anyone potentially impacted by these issues.
I have 2 nominations that went into voting - without upgrade - that are affected by this. Most of the time I put placeholder text when nominating and afterwards change this in wayfarer with a refined text and explanation. This refined text is now gone, there’s just the placeholder text.
This will certainly be 2 rejections without the supporting texts. Any news on a solution?
Growing impatient for a resolution while my nomination was in voting, I set a ticket in using the in-game Support and they fixed my nomination.
This may be helpful for anyone else to take it upon themselves while @NianticCasey-ING continues to "advocate" for us.
I did check with a friend who reported his text was still the "placeholder" text.
hi I got a similar issue. My nomination is still in queue and I am unable to edit the title and description (both placeholder text) - it keeps reverting to the original text after I save the changes and refresh page. However the edits to my supporting text works.. I have also submitted a ticket. Hope it gets resolved soon as this nomination will likely get upgraded in the next few days.
See my reply to you here https://community.wayfarer.nianticlabs.com/discussion/comment/86678/#Comment_86678
There seems to be some latency, but the text should update in an hour or so.
Others have experienced this and have reported that the new updated text shows up in Wayfarer after a few hours.
This post was very informative but didn't seem to address this concern. Mine was manually fixed, however I assume people were able to review it during the several days that the text was not fixed, and I assume many others still have their "placeholder" text. While addressing upgraded & rejected nominations is a good priority to with on for those hard working reviewers who earned upgrades, what about reviews in general that may have been in "disagreement" of the nomination due to the missing Supporting, or continuing reviews with Supporting & Descriptions not up to date?
Thanks for the transparency with everything today, @WayfarerOfficial (cc: @NianticCasey-ING)!!!
I'm just curious, especially since it was marked "resolved," was this actually fixed for everyone?