Why does it take hours or sometimes days for a post or comment with embedded images to get approved?
AisforAndis-ING
Posts: 570 ✭✭✭✭✭
Multiple times over the past few months, Niantic has committed to hiring additional staff to pay better attention to this very forum, but yet as time has gone by and since Casey disappeared, it takes hours, or sometimes even days to get a post approved with an embedded image?
This policy of sending every post or comment with an embedded image to the moderation queue is extremely stupid, because images that are attached (using the paperclip button) instead of directly embedded into the post will get approved instantly without having to get filtered for moderator approval.
When sharing images to the forum, we have the option to embed them and have to possibly wait a day for the post or comment to show up, or we have to attach the image which provides a worse presentation for readers.
Images are a critical part of the wayfarer forum, as screenshots are needed in every category of the appeals section and are generally one of the best ways to provide examples to other users who are seeking advice or asking questions.
It is extremely frustrating to wait hours or days for a simple post or comment to be approved, especially when Niantic employees are active on the forum and seem to ignore this. Niantic, please either get better about checking posts in the moderation queue or remove the restriction on embedded images, which does not exist on other Niantic forums. If unpaid teenage reddit moderators can stay on the top of a moderation queue in a timely fashion, theres really no excuse for why it can't happen here.
Comments
I just want to point out the irony that this post got filtered for hours because I edited out a typo shortly after posting this several hours ago. The filtering is ridiculous.
Sometimes I've seen also that I post something and it's sent to review although the post doesn't include any image or it has been edited.
Weirdly, from what I can tell, the ingress forums don't need reviewing
You’re right @gazzas89-PGO Ingress Forum allows you to post an image without any moderation. Here and Harry Potter: Wizards Unite forums you need approval.
Want to add that i too hate this... Discussions change completely by the time your post with a photo get approved. Sometimes you lose your post for editing which is dumb because you can just repost the same thing... But annoying when it's a very long message and you have to go through your thought process again.
This exactly. It's been over 24 hours since I've posted something for approval but it is STILL NOT live. For a global, 24/7 game, Niantic staff definitely sleeping over the weekend.
And sometimes we don't even have a picture and it goes to the review queue. It's hard to understand, I have one pending right now and it doesn't have any pictures.
I added a question about this topic to the September AMA post. Make sure to give it a like and maybe we can finally get this resolved:
cc: @WheelTrekker-ING @gazzas89-PGO @PkmnTrainerJ-ING @Roli112-PGO @HaramDingo-ING @XiaoXinCN01-ING @aleprj-PGO
It's not just with embedded images. I had a comment not show up in the AMA for hours, so I assumed I'd clicked at the wrong place or something, and re-wrote it. Came in the next morning to find both notes showing up. Too late to edit. I'm sorry about that!
My first post dud initially appear in the thread - with an innocuous word censored. So I edited to add a space in it. Then the comment was gone, for hours. I thought: why didn't they tell us there are rules against trying to fix a censored term? Now I think: maybe it had to go thru a censor, who wasn't working until Monday morning?
I'm glad you linked it there, but asking for a Wayforum feature that @NianticCasey-ING reported to "looking into" years ago shouldn't need an AMA.
@NianticTintino any chance you can look into this sooner? Or maybe at least turn of the approval requirement for users with level 3+. It's been ridiculous at times and is frankly insulting.
Bump @NianticGiffard @NianticTintino
The forum definitely could use more moderation attention. Several fairly egregious violations have recently stayed up for hours or, in at least one case, days. Between that and the image and edit approvals, the demand exists.
Gonna keep bumping this until we get a resolution @NianticTintino
Also, so many things are posted here in the General forum, that should be in some other forum. If we had active moderation, they could move things to the correct forum quickly. Then the General forum wouldn't be so exhausting. So many posts we can't do anything about, then highlighted for each response. Ugh.