1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Wayfarer statistics reset
I asked my Pokémon GO account to be deleted. It was, but it caused my Wayfarer account statistics to be reset. I can access Wayfarer with my Google account, but it asked me to take the test again and all the statistics are reset to zero. My nominations made with my active Ingress account are completely fine. Also my Ingress Recon badge is as it was.
So in a nutshell: statistics, agreements, Wayfinder rating and upgrades reset to zero. Nominations working fine and Ingress badge as it was.
There was nothing mentioned anywhere that deleting a Pokemon Go account, tied to the same Google account, would have any effect on my Wayfarer account.
I have tried contacting the customer service. No answer. I have read that people have same issues here at the community forum. No answer. So to get a response from a human working at Niantic, I have to start another thread about this.
So basically I would like something of the following from Niantic:
- An acknowledgement that this in fact is an issue.
- If this is how it is supposed to work, an acknowledgement that information about this "feature" is added to the "Know before asking a deletion of your game account" (never would have asked this if I had only known).
- If this is not the way it is supposed to work, I'd like Niantic to check if it is possible to restore the statistics safely without breaking something else from my Wayfarer or Ingress account in the process.
- If the statistics can not be restored safely, a simple "no can do" answer from a human is enough for me - and I guess it would be ok for most of those others affected too.
The Wayfarer as a platform is working great in my opinion and I have liked reviewing wayspots (and I am still nominating wayspots as much as I can with my Ingress account). However since my statistics were reset, I have not found any motivation to do any reviews anymore.
I understand that there are difficult technical issues that are not easy to resolve, but the overall customer experience shouldn't be this neglecting. Instead of given a glimpse of far-fetched hope (or receiving plain silence), I appreciate an honest answer even if it is not the one I had wanted.