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Portal application, disappeared after two days

I made a request for a portal on 09/06/2021 on 09/07/2021 it was improved, today 09/08/2021 I went to check its status, and it just disappeared, it's as if I had never made the request, the improvement arrived to be deducted from the enhancements I had, I thought it was some temporary problem, but it's been 12 hours and the order still hasn't appeared again.

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