What happened to the "written explanations from Niantic" that were to be included with appeals?
AisforAndis-ING
Posts: 1,042 Ambassador
In the Wayfarer 4.4 announcement when appeals were introduced, it was stated that "Niantic will review your appeal and send you an email when a decision has been made, with a written explanation from us", however the emails we get regarding appeals are generic and do not provide any such written explanation. The only information given is the typical (and often useless) rejection reasons that we may find on the Wayfarer website.
Have written explanations been scraped? If not, why haven't we seen them yet and when can we expect to begin seeing them?
Post edited by NianticTintino-ING on
Comments
Waiting for this as well! It would provide very valuable insight for new and "experienced" Explorers alike!
I think this one's on us, we should have known that was never going to happen
A manually written Niantic response has an extremely high chance to slip in terms of their criteria and even response.
I would not be surprised if one of their newly onboarded team members responded with "r" in the written field to explain why something was rejected. Response to the following post below:
While this may be inevitable, I would hope this is a very rare occurance. I have seen a number of appeals that Niantic has rejected that I can't understand why. I would love to know their insight here and it would greatly help the wayfarer community gain a better understanding of the system.
I would love to know the answer to this as well. I mean I really need and explanation for why a Niantic employee decided to mark this as "location inappropriate" when is is located in the lawn of a popular resort. Casa Ybel resort in FL for those curious. This is a vacation resort not an adult business(casino, stripclub, casino, dispensary) nor a **** club!
I'd like to know why a submission has had it's Appeal rejected so I can better submit the nomination again. Currently, when we see a rejected appeal, we see rejection reasons. I'm unsure if these are the rejection reasons are by the Niantic reviewer OR if the old rejection reasons return. At this point, I'm unsure how to improve the submission or why Niantic is rejecting it.
It appears to me the old rejections from wayfarers not Niantic from the two appeals I had rejected .... Rejections that weren't fair .. I shovel more angst on ZinkyZonk's wayfarer despair mountain.
@AisforAndis-ING @niktero-PGO I think it's random dice. @niktero-PGO that poi is a great poi. We all have good stuff that's not getting through. Frustrating. Though I did have a win with an info sign this morning.
I can put on my adult pants and deal with the rejection, it is just these weird rejection reasons. Others posted that their rejection reasons changed after Niantic review so I assumed mine had too but have no proof. Could these be the original rejection reasons??? Still weird.
If this were solely a Niantic "appeal decision" I would expect there to be only one "reason" applied, as presumeably there is only one Niantic person doing each review. I'm betting what you are seeing here are the original community rejection reasons that were given when your submission passed through community votoing,and that these are not cleared or reset by the appeals process.
Why assume just one employee per appeal? That seems like a recipe for disaster by giving so much power to such newly trained people. It would be much wiser to need 3 votes to reach a decision.
Well, now we know that they do exist which is good.
We beared with Niantic about their bibs and bobs and this is now a feature. It seems to be ok.