Your account has been suspended in one or more games
HaseCesar-PGO
Posts: 10 ✭✭
Hello!
I have no clue, why i cant sign in to wayfarer.
I haven`t used it for months! Not for posting new pokestops and not
for reviewing others.
How can i get access to wayfarer again?
Thanks a lot
HaseCesar (Lvl 42)
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Did you have another game account (Ingress or Pikmin Bloom) which you've requested to be deleted? Sometimes the deletion will trigger the suspension.
I guess that is the problem (ingress).
But how can I fix it?
Not sure if it can be fixed. What happens is that when you request an account to be deleted, a record of the email address is still kept and is flagged as banned. That is why you cannot recreate an account using the same email address as the one used on the previously deleted account.
But there must be a solution for my problem?? Changing Mail address in PoGo?
I think there may have been some people who got access back, but maybe lost their old statistics. Try tagging @NianticGiffard
@NianticGiffard perhaps you can help me with my problem?
It would be very nice!
Can i contact @NianticGiffard directly?
You can’t. But they’ll respond on this and might DM you, but you’re not able to initiate that conversation
Niantic Support wrote that they confirm that my account has not been banned. But I still have no access to wayfarer. @NianticGiffard can you help pls?
Hello @HaseCesar-PGO, could you please share the ticket number if you have contacted our support team regarding this?
Thanks a lot!
Ticket is 16572458
They told me that the account is striked
and I am suspended from wayfarer.
Perhaps you find a way.
Thanks a lot!!!
@NianticGiffard Hello!
Have you had time to review my
flagged account?
Thanks a lot!
Helge
Unfortunately, Wayfarer access is revoked as soon you receive a strike/punishment in one of the games associated with the same email address and such happened in your case.
Please, can you open appeal section for suspended Wayfarer accounts? It might be better if you communicate to the players the reason why their Wayfarer account got suspended.
and what is the reasoning for that awful desicion unless is a system flaw, do you realize that you just promote people to better split accounts and have multiple wayfarer review accounts so they can even accept their own dumb submissions and avoid problems in the future as well like the one you are describing, insteand of promote people into one single account besides you in ingress have a medal and in pogo as well for wayfarer, what about if the person is a medal seeker, you are literally not letting the person get the medal if he has a problem in a game which might not even play anymore
what about if a person gets a hit or strike or ban or wtv it is 5 years ago in something that doesnt even exist anymore and signs into a new game or app from you, thus meaning example getting banned in ingress five years ago, then he plays pogo with same email because might be even his main or personal email, then you decide to give something in pogo (right now the medal) such poses and wtv else you talk about it via wayfarer, but he cant get those rewards even if he has a pogo account cleaner than my floor because something that happened 5 years ago...do you consider that fair for that person? or even legit to alienate him?
do you realize too that you dont even have dedicated wayfarer support page for direct communication with the playerbase that actually uses the wayfarer system, and are alienated if have problems to go to the game support which might even actually answer then with classic ''dono wall'' answers and not help them or ignore them
i could still go on, but that desicion (if its) is just so dumb and outdated, might be system problem most likely
Damn imagine they start giving something in pogo for using wayfarer or reviewing or sending legit submissions...but then you find there is plenty of people which cant for -insert reason- niantic support channels are going to blowup, in ingress can happen since nobody plays this game, i would like to receive a new icon
Thanks for voicing it out! I'll pass on your feedback to our concerned team.
@NianticGiffard
I am very sure that the strike results in having played ingress 4 years ago. Not Pokémon Go!
What a pity that there is no separation.
No dedicated wayfarer support
No direct communication with the players
I tried to give my Lvl42 account a new email-address. Even that did not work!
so the same happened to me, no solution then?