Sorry, your account is not eligible but I am level 38
PabloPablo74-PGO
Posts: 1 ✭✭
I recently reached level 38 and tried to sign into Niantic Wayfarer tutorial to be able to submit pokestop nominations.
But whenever I login with my account it says
'Sorry, your account is not eligible'
'You need to reach level 38 in POKEMONGO for Niantic Wayfarer access.'
Please help me out!
Answers
Thats a known bug. Im not sure how to fix it, maybe try unconnecting and reconnecting your Account with Facebook if also linked to google.
Same. Me too -_-'
Did you take and pass the Wayfarer test?
Same here, after the last game update i've the same issue
I have the exact same problem, and I am currently at level 41. It is like my stats are not updated at Wayfarer.
Did either or both of you ensure you used the same login credentials as you use to login into Pokémon Go on your phone?
If 'No', you won't get in. You need to login using the same credentials. If 'Yes' come back here and let us know. One of us will let a Niantic employee know so they can investigate from their end.
I only have 1 account, I play no other Niantic games, and I have as far as I can recall, never changed my password. I periodically login to Pokemon Go through Apple. I do not have a Facebook account.
One more thing… trying to access Wayfarer, I am not asked to enter account credentials or password, I get the "not eligible" message after a just few seconds.
Have you cleared your cache and/or tried another browser?
There was a bug about signing in at L38. They "fixed" it by chganging the sign-in's lower-limit to 37. Maybe the L38 bug remains.
Hi, I have now cleared my cache, but that didn’t help. Obviously, I don’t know what I’m doing… Since I’m not on Facebook, my only option logging in to Wayfarer is through my Google account. The thing is my Pokemon Go is not connected to my Gmail or Google. I get all info and updates through my Yahoo mail. I don’t know what to do…
Can you link your Google account to Pokemon Go? It's in the Pokemon Go settings menu.
@NianticOtoStar
@DavidJonesIGI-PGO
Do you log into Pokémon Go using PTC or apple?
That combination does not allow entry to wayfarer. You must have a gmail or Facebook account linked to Pokémon Go. You can then use that to log into wayfarer.
Hi! No, I can’t!
It says my account is already linked to an existIng player. Now, I sometimes get responses to comments my son has made on YouTube videos in my Google inbox. That tells me he is somehow linked to my account (parental). My son has his own PoGo account. My Google account shows no sign of this link, and we have never had issues playing PoGo.
Hm, well, as mentioned, unfortunately only Facebook and Google can connect to Wayfarer. You can create one of those two, link your Pogo account, and then log into Wayfarer.
Thanks, I checked the security settings on my Google account, which showed it was connected to 4 apps, 2 of which were Wayfarer and Pokemon Go. There must be something I have gotten wrong somewere down the line…
Aha!
I was logged out of PoGo due to an update, and now I tried logging on using Google. It turns out that I have another PoGo user (level 6) 🙄, so that must be the reason for my problems. Is there a link to where I can delete this account/player?
Don't delete that account if it is somehow associated with an email address you have associated or might associate with your current account; that could get you locked out of Wayfarer permanently. (In their mind a deleted account is the same as a banned account.)
I would try logging into that Pogo account and unlinking it from the Google you want to use before trying anything else.
Okay, thanks for the tips. I read through the terms and immediately got bad vibes about deletion, too. But to my surprise I wasn’t even able to login to my (long forgotten) Pokemon Go account using Google (Gmail)! I am completely stuck!
To make things clear, we are talking about my Pokemon Trainer Club Account, which is where I was prompted to register any changes. It didn’t even recognize the e-mail address associated with the Player ID!
So, I can log on to Pokemon Go using Google, but get a Player ID that I probably experimented with the first couple of days, then abandoned. I can play with that Player ID, currently at level 7, but I cannot enter my account settings, because Pokemon Go doesn’t recognize the Player ID’s affiliated email adress or password! How is that possible? I tried using all the other emails that I have and also my son’s Gmail, but nothing worked.
The Player ID that I use daily, level 41, is registered through my Apple ID, and for the most part I access the game using the fingerprint sensor on my iPhone.
So I guess,… Pokestop nominations are out of reach…?😔
I believe you truthfully need Niantic to help figure out this issue for you. Possibly ask for one of them to message you here on the forums @DavidJonesIGI-PGO. I know for sure that this issue has to be something that they can help you get figured out
I would say you have 2 options:
I would opt for #2, as you could do it in 3 minutes right now and not have to troubleshoot anything with customer support. You could even set that new Gmail account to forward emails to your main Gmail.
If there's a reason that #2 doesn't technically work, I don't know, I've lost track of the situation. 😅