ALL 17 Wayfarer Emails are Wrong and/or Misleading

MargariteDVille-ING

APPEAL emails originally had these things correct (thru August 6):

• Appeal results' subject said "Appeal"
• Appeal results' body said "Niantic has decided"

APPEAL emails changed as of August 30 to: 

• Appeal Result emails' subject says "Nomination" (ruining email filtering)
• They say "The community has decided" 
• Results now say: "These nominations may be appealed to Niantic"
• Results also say: "Thank you for your appeal on" and then give the date it was submitted (not appealed). Thanks to @dustinyeeaah-PGO for this addition.

Unchanged: Appeal Received emails say “reviewed in the order it was received."

Breakdown:

APPEAL RECEIVED - "Your appeal will be reviewed in the order it was received" AND email subject does not say "Appeal" (same for all Appeal emails) - so impossible for users to filter from first-time nominations.

APPEAL ACCEPT - "The community has decided" AND second paragraph should not have rejected info

APPEAL DUPLICATE - "The community has decided" AND "These nominations may be appealed to Niantic" AND second paragraph should not have accepted info

APPEAL REJECT - "The community has decided" AND "These nominations may be appealed to Niantic" AND second paragraph should not have accepted info

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OTHER emails, as of the December 9, 2021 change to [email protected]:

• Received EDIT and PHOTO emails - confusing “submissions take approximately 30 minutes to sync with your contribution management page.”
• Edits and Photo emails say you can track them on your Contribution page. These are NOT on the Contribution page.
• Results emails from Appeals, New Wayspots, and Removals - text mixes accepted and not accepted.
• 
  

Breakdown: 

NEW WAYSPOT RECEIVED - Emails link to the Contribution Management page, actuallys link to the Featured Wayspot page (same link mismatch is in ALL types of emails EXCEPT Removal requests/results)

NEW WAYSPOT DUPLICATE - Second paragraph should not have accepted info

NEW WAYSPOT ACCEPT - Second paragraph should not have appeal info

NEW WAYSPOT REJECT - Second paragraph should not have accepted info

EDIT Title/text RECEIVED - "check the status of your suggestion in your Contribution Management page" (edits are not on the Contribution page), AND “submissions take approximately 30 minutes to sync”

EDIT Title/text ACCEPTED - "check out th full details in your Contribution Management page" (untrue)

EDIT Title/text REJECT  - "check out the full details in your Contribution Management page" (untrue)

PHOTO Media RECEIVED - "details in your Contribution Management page" (photos are not on your Contribution page) AND “submissions take approximately 30 minutes to sync.”

PHOTO Media ACCEPT - "details in your Contribution Management page" (false)

PHOTO Media REJECT  - "details in your Contribution Management page" (they're not) AND "may be appealed to Niantic."

REMOVAL RECEIVED - Link https://wayfarer.nianticlabs.com/new/help has nothing do to with removals

REMOVAL ACCEPT - “Note that not all available Wayspots are used across all Niantic games.”

REMOVAL REJECT - Double negatives AND “Any changes based on reports take up to 48 hours to be reflected in Niantic products that use this Wayspot. Note that not all available Wayspots are used across all Niantic games.”

—--------------------------------------------------—--------------------------------------------------

A FEW EXAMPLES:

Appeal Reject - 3 errors (4th error not shown - saying nomination date was appeal date)

New Wayspot Accept - 1 error:

Edit Submit - 3 errors:

Photo Reject - 3 errors:

Removal Reject - THE most confusing:

dustinyeeaah-PGO

Thanks for the breakdown. If I can add something, the date in the emails for accepted/rejected appeals is also wrong/misleading. I submitted this nomination on March 17, which the appeal-received mail correctly states. This mail is from March 30:

I got this mail last week. The appeal was accepted, but I submitted the appeal on March 30. March 17 is the date of the original nomination:

MargariteDVille-ING

Another:

Photo submissions email subject starts "Thanks! Niantic Wayspot Photo received".

Photo results emails subject starts "Niantic Wayspot media submission decided".

HaramDingo-ING

If I may pile in, the reinstatement of a duplicate Wayspot as well because it only currently falls under the "Not accepted" email stream which is a shamble.

This is a great summary though. C'mon Niantic, do something.

The26thDoctor-PGO

C'mon Niantic, do something.

Thank you for my new catchphrase.

MargariteDVille-ING

"Not all accepted nominations will appear in all games" - is nonsensical in an acceptance OR rejection email. And it's mean to wait that long, to give that information to the nominator.

It should be much sooner in the process - in the initial nomination screens (in game). Also (secondarily) in the nomination received email.

Also, I found this Feb 2019 AMA

• Q39: will there be a system that checks to see what categories that something has been tagged with that are legitimate, but rejected due to people not following guidelines or not up to date with them? For example Art galleries seem to be a mixed bag of approvals and rejections. Maybe there could be a monthly automatically generated report emailed to reviewers that lets them know where reviewing deficiencies may be and keep track of that? Also it would probably be good to let them know what they’re doing well on; no one wants a monthly fail email.
• A39: From the OPR Team, “Good feedback. We do want to add engagement emails.”

NooOOOOooo! People who can't make a decent, factual email - should not make more emails!

But if Niantic could get someone who understands the process end-to-end, AND can write clearly - it would be AWESOME!

MargariteDVille-ING

This site has SO many examples of people being confused by Niantic emails. Here's one https://community.wayfarer.nianticlabs.com/discussion/38004/how-to-review-feedback-on-rejected-nomination#latest

MargariteDVille-ING

Know what I completely left out.

Emails about nominations that were reviewed by Niantic (appeals, or regular nominations) say that they were reviewed by the community. That's especially confusing on appeals.

MargariteDVille-ING

By now, I'm sure Niantic has sent over a million lying and misleading emails. The edit-on-your-contribution-page, and appeals-process-in-order-received, lies are 14 months old! And this email has been ignored for 5 months.

It's a shocking way to do business. It's a lesson for anyone who thinks Niantic means what they say. They don't care what they say. That's how they roll.

Johnsonsine-ING

I want so bad to upvote this, but there's no upvote button.

I guess I will just have to sigh twice as hard instead.