Appeals Review

EddGarciaP-PGOEddGarciaP-PGO Posts: 156 ✭✭
in Misc Appeals Discussion

Hello! I would like to know how the Appeals are working? I appealed these two practically at the moment they were rejected.

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This one too:

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But today got this mail.

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How come an appeal from almost a week passed first than one from 5 months ago?

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Comments

  • HankWolfman-PGOHankWolfman-PGO Posts: 2,866 ✭✭✭✭✭

    So originally appeals were meant to be First In, First Out (FIFO), but there was a bug which prevented this from being the case. Eventually they fixed that, so older appeals are now being reviewed in the order they were submitted, but they also started working on new appeals as well, on a Last In, First Out (LIFO) basis. So they're working from both ends of the queue effectively. This means new appeals are getting processed quite quickly, and also means very old appeals are getting processed at the same time. Any that were submitted that are in the middle of the queue will be taking longer to reach a decision though.

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