Upgrade Issues

edited May 23 in Known Issues

Hello Explorers,

We received reports of explorers whose upgraded submissions took longer than expected to be processed. Our ambassadors provided us with examples and evidence of this behavior and escalated the incident to our team.

Following an investigation we have confirmed the issue and identified the root cause of the problem.

Certain upgraded submissions were preventing others from being reviewed, delaying the upgrade review process.

Our engineering team is working on a fix to remedy the situation, preventing other records from entering that state. But the amount of upgraded submissions had grown from this incident and still requires some time to go back to a nominal processing rate. The team has identified means to improve the speed at which those are processed.

We apologize for the inconvenience and want to thank you for your patience. We know that Upgrades are important to you and take a lot of work to earn.

We will continue to keep you posted here once the fix has been fully applied and you can expect Upgrades to behave as intended.

Post edited by NianticTintino-ING on


Sign In or Register to comment.