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1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Routes feature doesn't work and crashes the game, how can I fix it?
anorith531-PGO
Posts: 1 ✭
in Report a Bug
I was luckily selected to participate in the route testing for pokémon go, however the feature simply doesn't work on my huawei nova 5T. I can easily select where I want the route to be, but as soon as I go to its start and press 'record' the game closes. The same applies when I reopen the app, if I press to continue recording it crashes again. I have tried this in multiple times and it has not worked once. Any suggestions on how I could fix this?
Comments
I had the same initially a few times.
Either a phone restart, clear the cache and data of Go or a reinstall worked for me.
The last two were a bit annoying to do more than once but I haven't had the same bug since then.
Hello @anorith531-PGO
Try the advice above first. If you continue to have problem please use the following thread to raise the issue as feedback is being collated from there.
Please reach out to in-App support and they would be able to assist you.
I created my first route, circular walk of my local Park Run. At the end, you choose the end Pokestop and then it freezes. I forced the app to stop 3 times and unpause the route creator and try to select the end Pokestop. The map comes up with only the start Pokestop showing (there are 4 in the vicinity.)
Really frustrating!
If possible choose the start and end points when you begin the route.
I've found it's less buggy than attempting to choose at the end of the route.
I have created multiple routes but it has not been reviewed or approved. And I'm not able to create new routes now. After I selected the start point and end point, I tried to click confirm and proceed but nothing happen. It just stuck with the option 'Confirm and proceed'.
And there is no route for players to follow in the vicinity.