1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
“Sorry, your account is not eligible”
I tried a different browser as it got suggested to me so I tried signing in through google but it said my account is not eligible because I am not level 37, even though my Pokémon go account is. I also tried using google chrome instead of safari but it had the same result.