Niantic Appeals - Will they lead to improvements?
I would like to know how many appeals get accepted by Niantic after being rejected by wayfarers & if the stats are being used to improve the system in any way?
Maybe this is something ambassadors like @Elijustrying-ING could bring up with Niantic.
I have just had yet another appeal accepted meaning I have had only a couple rejected out of about 30 or so appeals. Appeals take so long and obviously most of these shouldn't have needed to go to appeals stage so it would make sense for Niantic to do something about these initial bad rejections.
Personally I think educating all the people who rejected something that got accepted by appeal should get an email telling them why it was accepted so they know for the future. Individuals shouldn't get a lot of emails if this is just for overturned appeals.
People who rejected a lot of things that got overturned on appeal should get closer scrutiny and potentially warnings and ultimately voting rights removed if it continues to be a problem. Obviously this needs to be balanced well so it doesn't wrongly target just people who vote more but at the same time doesn't let habitual voters get away with pedantic voting.
The stats obviously need to be looked at in a nuanced way too. Someone who may only have submitted 10 POI in total is going to have a lot less experience and if they appeal they will get a higher appeal rejection rate than someone who has created hundreds of POI. It would be interesting to see the appeal overturned stats for just experienced submitters without the newbie submitters appeals altering the percentage...
Area and voting cells can also make a difference and I think using the stats could help identify problems in certain cells and potentially some voters which could help Niantic direct their attention towards to help improve the situation and weed out abusive voting.
Niantic could even potentially look further and see patterns in voting for POI in certain areas by the different teams if they were so inclined. I am sure you would see patterns where one ingress faction always rejects (or accepts) POI submitted in an area (of other faction players) while voting the opposite in their own. But going that far is just a dream of fixing things in an ideal world maybe. At least the other things are more easily doable and results achievable.
Or we could just keep going how we are currently going with a high percentage of submissions wrong rejected, people getting frustrated, lots of Niantic tune spent on appeals that will take many many months, all for something that should have been accepted the first time.