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1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Ingress (lvl2) deleted, wayfarer statistics gone
adler391-PGO
Posts: 64 ✭✭✭
in Report a Bug
Hi, it seems my wayfarer statistics linked to this Pokémon account has been deleted, after I requested the deletion of my lvl2 ingress account.
I still have access to wayfarer, but all my reviews, nomination history, upgrades, etc. have gone.
I had more than 9000 reviews and 5 open upgrades, 50 used upgrades.
Could you please restore the data of my wayfarer account?
I spent a lot of time reviewing this much of wayspots and earning those upgrades.
Thanks and regards
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Comments
@NianticCasey-ING Is this issue being investigated?
Do you need more information from my side.
I haven’t heard anything about this issue from niantic side.
Same issue happened to me. I joined Wayfarer this year as a Pokemon Go user, playing it since 2016. Recently I tried Ingress, but I disliked it almost immediately, and after Niantic lanched their "awesome" social feature with showing everyone the games you play with nicknames and level I decied to delete my Ingress account. And then my Wayfarer stat has gone. I am extremely disappointed. No one ever mentioned that these things could be connected. I want my progress back.
Niantic, you really must be kidding me. First, all my reviewing history, nominations, upgrades, etc is gone, after a deletion of an level 2 ingress account, that is not even allowed to review and now after the first review in this “new” account I receive a 24h cool down ?
@NianticCasey-ING please respond. This is a huge issue.
And if this is not bad enough, I just noticed that my golden wayfarer medal has been taken away from me
It’s been a week now, and no response from niantic here.
PoGo support is “investigating” after 3 times advice to check on the correct email address and after I sent pictures of my wayfarer screen.
Can please someone help me? Is it so hard to find my lost wayfarer account?
You shouldn't have got deleted your INGRESS account, got deleted INGRESS app only if you didn't get How to play Ingress game, I'm afraid they're not gonna answer about this issue.
@BSHM-ING they must fix their own code bugs, obviously
@BSHM-ING
If I had known that before, I would never have deleted the account. But who could have guessed that deleting an LVL 2 account, which is not even eligible for rating, would result in the sudden disappearance of everything you have already achieved.
When I think of how many hours I worked for Niantic for free and now I'm not even worthy of an answer, it makes me sad and angry at the same time.
@NianticCasey-ING
Exactly two weeks ago my Wayfarer account was reset and I did not receive any feedback.
Three weeks without an answer.
This happened to me too. I asked to have my lvl 3 Ingress account deleted due to my IGN displaying something identifiable on my Niantic Social page. My wayfarer profile has been reset as a result. Thank you @BlameJamal-ING for finding this thread for me. Can @NianticCasey-ING or @NianticBrian-ING offer any information on if our Wayfarer profiles can be recovered? Or if this bug is known and being worked on? I appreciate the support and any info you can pass along, thank you.
The fourth week without an answer is about to start. It would be a perfect birthday present to me, if I could get back my wayfarer profile as it was 4 weeks ago.
Yesterday I received a wayfarer medal in Pokémon for 50 agreements.
I had over 5000 agreements before my profile was deleted.
I have had the same problem. I asked to delete my 2LvL Ingress account that I had signed in only once. I had had no warning for this reset with 3k total Reviews.
And... I had changed my PoGo email before deleting it (so I was with a different account in both PoGo and Wayfarer) but my Wayfarer got reseted whatsoever. Thank you. My "in voting" submissions propably got cancelled after 1month in voting.. :)
Another week without an answer or reaction.
Niantic, it’s a serious bug, that is still unsolved.
@NianticCasey-ING
We want our accounts back.
4 players in this thread with the same problem can’t be a coincidence.
@thinorangehaze-PGO
@TheLousyJedi-PGO
@SayAm3n-PGO
My weekly reminder now counts six, since this bug occurred and still no reaction from niantic side. I spent so many hours reviewing, I won’t give up, since I got my stats back.
At this point you might start to give up. If they haven't replied yet it might be because there's a problem and they don't know what to do.
I remember that sometime ago some person requested something about his account (maybe splitting Ingress and Pokemon) and he ended up with ALL his data deleted, so they might not want to step into that kind of problem again.
Of course, basic user support should mean that they tell you that upfront instead of remain silent ignoring you.
@WheelTrekker-ING you’re probably right and I should give up, but I spent so many hours reviewing stuff for niantic, that at least once a week I can annoy them here. And perhaps if this thread is large enough, it might get attention and this bug will be fixed.
Now it’s 9 weeks without an answer.
Ideleted the ingress account because it seemed like war, not a game. But the Pokestop candidates that I applied for on foot disappeared together. Please reset the connection between Ingress account, Pokemon Go and Wafere. I want to restore the Wafere because my efforts have disappaered due to unwanted games.
Another 2 weeks without an answer or reaction.
Niantic, it’s a serious bug, that is still unsolved.
@NianticCasey-ING
@NianticAaron-PGO
@NianticAustin-ING
@NianticEG
@NianticGiffard
We want our accounts back.
5 players in this thread with the same problem can’t be a coincidence.
@thinorangehaze-PGO
@TheLousyJedi-PGO
@SayAm3n-PGO
@JMTSushi-PGO
How many players do you need, until you work on a Solution?
Hey @adler391-PGO, thanks for the report. Please reach out to in-app support and they will help you with this.
Hi @NianticAaron-PGO , thanks for your answer. I reached out several times to in-app support within Pokémon and ingress support on their Website. But they can’t help me. It seems they don’t even understand the Problem. Pokémon support provided me an extra raid pass one time. Ingress confirmed the deletion of my account. All suggested that I should login with another email address, but no one was able to help me.
i guess it has something to do with the new social feature, that links the accounts of other niantic games, because when I change the email address in one game, the other is linked automatically. And in Pokémon I can still see the deleted ingress account, although Ingress confirmed the deletion.
The Problem occurred right after the confirmation of deletion of the level 2 ingress account.
It was like I was never logged into Wayfarer before. I even had to do the Test again, although I had done more than 9000 reviews. When I passed the test, everything was gone.
I had no review at all and all of my submissions were gone as well.
Could you please have a deeper look into my problem, or forward it to a department, that is able to ?
I really appreciate your help.
Thanks and regards
Thanks for following up @adler391-PGO. I have looked in our system and can confirm that we have escalated your report to our concerned team. Please note that it may take several weeks to restore the data. We will reach out to you when we have more information to share. Thanks,
@NianticAaron-PGO hello there! I need help to this subject too. My account had more than 3,5k review agreements and already 6 Nominations in-voting. Could you please help me too??
I can provide more info if you want to.
I have exactly the same problem with @adler391-PGO !!! I don't necessarily need my Ingress account back, just my Wayfarer Account & its Statistics.
I'll be waiting... Thanks in advance.
@NianticAaron-PGO Thank you so much for your help
@NianticAaron-PGO as I said before, i need help too to this subject. It wasn't fair enough. Pleasendo sth to take my Wayfarer acc or statics back!!
I had de same problem. I had more than 3,3 k review with my account. I have the same email account with pokemon go and ingress but I deleted my account from WU with this email. Now my stats in wayfarer was reseted. Please help me.
@NianticAaron-PGO
It seems that the support is not getting my answers. They wanted to know what screenname did the reviews, I answered, but then they asked if I still need assistance?
Is there a direct way to communicate with the concerned team ?
?
I had de same problem @NianticCasey-ING @NianticAaron-PGO . I had more than 3,3 k review with my account. I have the same email account with pokemon go and ingress but I deleted my account from WU with this email. Now my stats in wayfarer had been reseted. Please help me. I attached images of before and after.