Access Issues Cheat Sheet

Having trouble signing in? 

If you're having trouble with signing in, check out the troubleshooting options below.

  • Niantic ID Needed?
    • Ensure that you have a Niantic ID. You will not be able to sign in to the community forum without a Niantic ID. To create a Niantic ID, go to https://my.nianticlabs.com/home to get started. We also have a help article HERE with more instructions. 
  • Do you have game accounts across multiple Niantic products (i.e. Pokémon GO, Ingress, etc) tied to the same email? 
    • Our forums now require that no two forum accounts share the same email address. If your login has failed because there's another account tied to the same email, we recommend you use the same account you logged in with originally to log into Wayfarer forums. 
    • If you'd like to be able to sign-in with the other game account under the same email, you can link a new login method that has a unique email address from your other accounts and sign-in using that login method. To link accounts, log into the game with your account and link them in the settings page (Pokémon GO / Ingress).
  • Suspended account? 
    • Suspended game accounts may lead to suspended community forum accounts. If you have been suspended from the community only or from both the game and community forum you can submit an appeal in-game or at the respective products Help Center pages. For Wayfarer suspensions, you can submit an appeal HERE.
  • No game account found? 
    • If you are trying to create a community forum account, you will need to have a game account first. To do so, please download the app associated with the game and then try creating a community forum account again with those same credentials.

If you are having issues beyond what can be resolved following the above steps, please post a new discussion in the Forum Transition Issues subcategory describing your issue.

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