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1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Photo Bug - Accepted but not in the Game?
WayfarerMSE-PGO
Posts: 1,460 ✭✭✭✭✭
A monument in my city has been polished to a shine. I have now made 3 new photos. The first was accepted yesterday at noon and was available right in the game. The other 2 were accepted last night but didn't show up in the game!
Affected Wayspot at: 53.364175,13.057047
In the following screenshots you can see the existing photos and the 2 email confirmations of the missing photos.
Is that a bug? Or have photos only recently been synchronized at certain times?
Mails:
Something went wrong.
https://community.wayfarer.nianticlabs.com/discussion/9071/new-feature-image-reviews
Post edited by WayfarerMSE-PGO on
Comments
The photos that were accepted according to the email have not yet appeared on the Wayspot.
Can you see what's going on?
I just don't know if I have to take new photos again or if you can still do something.
I have currently submitted several new photos to some wayspots, now I have e.g. for 1 photo I get the confirmation that it has been accepted and it is also available on the Wayspot, but for the other photos I still wait for feedback
I don't think that's funny anymore! This is now the next case for the same error.
I submitted a monument as a portal, Photo 1 as the main photo.
And took 3 more photos and suggested them as additional photos.
Now I got the following emails.
Mail 1: Photo 1 accepted.
Mail 2: Photo 2 accepted.
Mail 3: Photo 3 accepted.
Mail 4: Photo 2 accepted. (Again?!)
Mail 3 and 4 came at the same time!
Fortunately, the second photo is still there, not twice either, but I still received the email confirmation at different times in which I was informed that it was accepted.
And you know what? Photo 3 is not accepted, at least this photo does not appear ingame either! I feel ripped off!
I don't know if the missing photo will be added or if it's lost. To be honest, I don't want to resubmit it because I've heard from other people that other legitimate photos have been removed by the evaluation process. I don't want to take that risk.
Got the same problem, my accepted image is not getting synced in Ingress. It got accepted two days ago and still nothing...
Yeah, got the same problem. Two of my last photo submissions got accepted but were not updated in-game.
I have now made new photos and these were at least really accepted after acceptance. Now I hope that the old photos don't appear afterwards, 1x is enough.
My approved picture is already ingame while pictures from earlier than two weeks are still not ingame. Please check the meta if those photos got autodeleted.
Same Problem Here. 4 picture are not added on 3 3 portals.
The photo, which did not go online despite acceptance, has now been re-submitted - accepted again and has still not appeared online. I give up. I hope that the photos do not appear afterwards (otherwise the photo would be on the portal several times).
Hopefully it's a bug that will be fixed. I don't know if the email just gave false information and the photos were actually rejected or if there are other reasons.
In any case, it is just as confusing that active reviewers in Wayfarer should select the photos that should not be accepted, probably that irritates some and instead exactly those that you wanted to accept are rejected.
Something is definately wrong here:
Please check this, this is really strange and anoying, especially when bad photos have to stay the main picture....
Same issue here. Acceptance email received 11.12 still not show on portal.
Similar issue:
11/9/20 - Photo Edit Approved / In Game
11/10/20 - Photo Edit Approved / In Game
11/15/20 - Photo Edit Approved / Not In Game
I had an Ingress Photo Edit Approved and got the approval email. However, the photo does not appear on the Portal. Another submitter in my area had a Photo Edit Approved on 11/16/20 and their photo was not added to the Portal either.
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Confirming same problem here.
Submitted 4 New Photos for a Waypoint. All 4 accepted however only 1 photo showing in Ingress.
Me too. Submitted a photo on a portal with no photo. Got email approval yesterday. Still no photo in Ingress nor the Intel map.
This photo would trigger a new pokegym.
I got the approval e-mail but it hasn't synced either. I was hoping for a better photo option than the current one.
UPDATE
11/9/20 - Photo Edit Approved / In Game
11/10/20 - Photo Edit Approved / In Game
11/15/20 - Photo Edit Approved / Not In Game
11/17/20 - Photo Edit Approved / Not In Game
11/19/20 - Photo Edit Approved / Not In Game
All Photo Edits were done in Ingress. All Photo Edits came with an approval email. Three of the Portals approved after 11/15 do not have the new approved image available to be voted on.
I have the same problem with two portals:
Die Wächterin über den Verfall
https://intel.ingress.com/intel?ll=50.982957,12.417258&z=15&pll=50.982957,12.417258
(additional pictures for forcing a new gym to be at a save place with parking lots)
Herzlich willkommen in Altenburg!
(additional pictures from other tourist information shields at this location)
https://intel.ingress.com/intel?ll=50.981864,12.411983&z=15&pll=50.981864,12.411983
I like visiting new pokestops and gyms. I add new photos so that portals have the best image. New recent image of the portal makes it easy for players to locate them and enhances the game experience.
My recent photo submission of two pokestops are not showing in ingress. I have received the photo submission accepted mail.
I think it can be sync problem. If anyone has updates on how long is it taking for the new images to come online in games, then please share in this discussion.
@NianticCasey-ING this was brought up over a month ago and doesn't appear to have been addressed, yet.
I don't think the community knows enough of how the backend works to know if this is directly a Wayfarer issue or if it is an Ingress issue. Photos contributions that I have made have been accepted but don't appear to have gone through the new Wayfarer review process. When I have submitted them a second time (as they did not appear on the Portal), they were approved, which tells me the system Niantic uses to check for duplicates doesn't see the first attempt.
Can you advise on this situation or otherwise let us know it's being investigated?
I've been having the same problem as all of you.
I suspect it has to do with Wayfarer's new image review system.
More than a week ago I sent a photo that was accepted in just a couple of hours, and at dawn from my country. So I guess that photo was accepted by a Niantic worker, as it usually was; this photo did appear on the portal. However, the other images that I submitted, and that were accepted, and that are NOT displayed on the portal, and are the ones that were under review by PGO and Ingress players. (I know this because I myself have upvoted my own images on Wayfarer, and because they took at least 4 or 5 days to be accepted)
@NianticCasey-ING: Can you tell us what happens? There was also an AP bonus, due to the EOS Protocol, and I could not verify if my accepted images gave me the extra APs.
maybe this is the same Problem
Just to add my twopenneth, I submitted several photos on Nov 21st and accepted Nov 24th - they still have not appeared on the portal details (Dec 1st).
@NianticCasey-ING - feedback would be appreciated.
I've also had this happen on my last three or four photo edit submissions
I was reporting this problem, it is possible that it is a bug, but report a problem to Niantic?
It happened to me, I asked for 2 photos of a square, I received the 2 e-mails saying that the photo is already available in the Scanner, but when I looked, it wasn't the two photos; -;
Any confirmation the team has seen this, @NianticCasey-ING? Are we "barking up the wrong tree," so to speak, by reporting it here, and should be taking it to the Ingress Community?
New photos approved for about 2 days already appear on the scanner. However, the ones that were approved (in my case) between approximately November 20 and December 2, randomly are online or not online.
My latest photo got accepted but is not ingame. This is really anoying slowly. Please fix this problem.
Is this issue resolved I submitted a picture and his accepted but not reflected in the game.
Have since had two additional photo edits accepted, but neither is showing on portal.
Somebody surfaced this on the Ingress community page. https://community.ingress.com/en/discussion/12829/additional-photo-does-not-appear
Would be nice for acknowledgment that it has been seen, since it obviously hasn't been fixed.