Welcome to the Bug Reporting page! Please refer to these tips when submitting new bug reports:
1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
I've had a stop that got approved 12 days ago, but hasn't shown up in either Ingress or PoGo
PawnInGame-PGO
Posts: 18 ✭✭
in Report a Bug
This is the screenshot from Wayfarer on the approval page showing where it is.
This is from the Ingress intel map, which still doesn't show it (but does show the stop further north, which I also submitted and had accepted on the same day).
It might be too close to get into Pogo, but it's definitely far enough away that we should be seeing it in Ingress. Any thoughts on the matter?
Tagged:
Comments
Looks within 20m of that other portal
Circling back to this, as I'd forgotten about the forums until now, they are definitely not within 20 meters of each other. Also, given that they're not in the same cell, that shouldn't matter, as there are tons of stops within that range, but in different cells. I will also add, again, that it isn't even showing up in Ingress, in which the range is even less.
Definitely appears to be outside the 20m range and you should have been ok. Can't say for sure without knowing exactly what you nominated. Reviewers might have moved in to within 20m.
What did you nominate? Do you have a screengrab ofb that nomination?
Also, cells don't matter whatsoever for whether something is accepted as a Portal in Ingress, only 20 meters is a factor.
Thanks for the flag, @PawnInGame-PGO! Please reach out via in-app support along with the details of the nomination. One of our team members will look into this for you.
How do you reach out through either pogo or ingress for approved nominations that don't appear? I had the same issue today - two wayspots approved that are WAY more than 20 meters from the nearest portal are not appearing in ingress.
WEATHERFIELD LANTERN Location (35.791995, -78.804636)
BLUE PAVILION AT HIGHLAND OAKS Location (35.784845, -78.813514)
@NianticVK Please tell your customers where they can find detailed instructions about HOW to make such a report, what details to provide, how to get the info passed through front-end basic support to your team.
These two both did show up in Pokemon Go but not Ingress.
Oh I found where this is, and it isn't what I would call "in-app" but I made a post: https://community.ingress.com/en/discussion/16161/approved-wayspots-show-up-in-pokemon-go-but-not-in-ingress/p1?new=1
Guess I should tag @NianticVK
I'm having the same issue, a waypoint has been approved but is not in Ingress.
Ryecroft Judo Club - 52.922234, -1.215556
Not in the 20m radius of any of the other waypoints
Same issue here. Approval email five hours ago, not in Ingress, no key in inventory.
Book Oasis by Page Ahead
47.539447, -122.288775
These two have not shown up. But I had another email that an unupgraded nomination had been accepted, and that one did immediately show up in ingress. So this is an intermittent bug on the other two.
This went into Pokémon Go a few minutes ago with the sync. It's still in Ingress.
Done. Let's see if Remy, the support bot forwards it to the right people.
Spoiler: Most likely, it won't. The people who are supposed to be in charge of this are here in the forum, which is dedicated to such issues, but they are unwilling to fix it themselves, so they point at the ingame support. Wayfarer as a platform for multiple games is not their job. It's a shame to read such posts from Niantic here and to see this attitude.
Related thread: https://community.wayfarer.nianticlabs.com/discussion/21046/approved-portals-not-showing-on-map-no-key-in-inventory#latest
So here's something that seems relevant with the update. Even if it was 20m away (it really isn't unless reviewers moved it way closer than the stop), it shouldn't matter, right? https://www.reddit.com/r/TheSilphRoad/comments/pqmd2z/wayspots_can_be_a_pokestop_now_even_if_they_are/