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1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Comments
Thank for your reply - I haven't seen that scenario but I was concerned it was happening. It's not always clear if people nominated with Ingress or with Pokemon Go, so I didn't assume that was an additional scenario.
Although I'm thankful for a reply from Niantic it doesn't provide any comfort that the issues we're seeing will be resolved, and doesn't provide any timeline for the identification of the issue(s), resolution of the issue(s), or when we can expect an additional update from Niantic.
My first instances of this were approved 7/29/21 and were still live in pogo but not ingress as of yesterday 8/19/21
I had two more approved yesterday and today that did not immediately appear in ingress that should sync in pogo today - will check that they do appear there.
If you do fix this, could you please time it so that I get all the AP for the new portals during the Meet You Out There Challenge that starts tomorrow? =)
At least Giffard's reply comes from a place of actually reading and comprehending the issue at hand and saying the team is aware and/or looking at it, as opposed to deflection.
Time to add to the conversation. This is my submission, which was accepted in the first day or two of July. It has been sitting around for 1.5 months with no portal appearing in Ingress (I don't expect it to appear in pokemon)
Sigh. Two new examples of not appearing in Ingress but going live in Pokemon Go to report. These screenshots show the approved wayspot, the date of the email, the pokestop, the gps coordinates from the show in map link on the pokestop, the ingress game where the portal should be, and the pokemon go game showing the pokestop in place.
I had my first two nominations without upgrades accepted recently, and both show up in Pokemon Go, but not Ingress. However my upgraded nominations show up in Ingress and later in Pokemon Go as normal.
My nomination in pokemon go was aprove 2-3 week ago however not appear in pokemon go. Can niantic resolve this
Hello again,
Thank you for your patience.
We are currently working to upgrade Ingress’ Portal Network backend to the latest versions of Niantic Lightship and Wayfarer. This should improve consistency with how Ingress Portal nominations and edits work going forward.
Due to upgrades we are making to the backend, Portal nominations, and photo submissions and edits will be delayed for several weeks, and we are actively working to address this. Please note that you do not need to submit these nominations/edits/photos again.
You can refer to this link for more information: https://community.ingress.com/en/discussion/16303/update-on-portal-nominations-edits-and-photo-submissions
Thanks,
So all nominations go through the additional automated review?
Or just a nominations that have been accepted? Not the nominations that have not been accepted (but might have been eligible)?
Why then send the email that it was accepted before the automated additional review?
Also, why do I need to waste my limited nomination count if the eligible POI might even not show up in the only Niantic game that I actually play?
But how are we supposed to know what POIs are there in Ingress? If they go live to other games, but not Ingress and if they are not on Ingress intel map and we submit them again, we just waste submissions. Those resubmitted POIs will become duplicates of POIs we do not see and know of their existance.
My nomination that disappeared on august 13 reappeared in my nominations list when approved today. It is only the 2nd portal/nomination in the L14 cell.
It didnt show up on the intel map nor did I get a key when it was approved, but tonight it appeared in Pokemon Go as a 2nd pokestop and not a gym. I guess the other portal will become a gym when/if all the missing and approved nominations get synced again...
With several hundred meters to the nearest portals I can't see why an automated check would prevent the nominated playground from being a portal if it can be a pokestop.
It seems that it will not appear even if it is approved. The surrounding area is a blank area of about 30m. I sincerely hope that you will solve your problem as well.
Randomly found another example
Location around here:
Gesetzte Markierung
https://maps.app.goo.gl/p1s8ztMQ4UAhfUKE8
Ingame screenshots:
日本からです。
同じ問題が、今日を含め2件ありました。
周りにポータルは無いのに、承認されたポータルが反映されませんでした。
どちらもWayfarerで待機中だったはずの候補が突然、承認されたとメールが届いたものです。おそらく、審査など経ずに承認されたバグのようなものでしょうか?
この場合、新たに同じ対象物を申請すれば、重複であると判断されてしまうのでしょうか?
Once again 2 poi accepted not showing on ingress.
It seems to happen to non upgraded nominations
I submitted several wayspots on August 13th. One of them disappeared completely from Wayfarer after about 48 hours. Today, 11 days later, I got the email that my submission was accepted. Now the submission can be seen again in Wayfarer. However, it did not appear on the Intel map. There was also no key, no AP and no +1 stat.
https://community.wayfarer.nianticlabs.com/discussion/comment/108216/#Comment_108216
It's been three weeks since my accepted candidate was accepted, and appeared in Pokemon Go. Meanwhile, there's an AP-earning event in Ingress for a short time still, and my candidate would improve my microfield area to help me compete, but there's no portal to be seen.
Another of my submissions just mysteriously disappeared now. I guess that it will have that same fate of other POIs if it is accepted. Appearing in PoGo and HPWU but missing from Ingress.
I have a feeling that they are doing some A/B testing and letting most of the stuff through normal means but some get accepted manually and those are maybe used to confirm the functionality of the new backend or something. It’s just stupid to have these portals been out of sync from Ingress for so long. 🤔
Would help a lot if you cared to explain, @NianticAaron . Would be much more easier to understand if one knew what’s happening there.
@NianticAaron Please escalate this issue to your management.
Thanks.
Had this same issue happening a few weeks back, it fixed itself within hours so I had the thread here in the forum closed. Hopefully the issue is resolved quickly
I also have one that is approved, is live in Pokémon Go, but not in Ingress (not showing up in the game, no key, not showing up on Intel).
Still happening, with no consistency, have had 2 accepted in the past 24 hours, one has gone into ingress, the other has not, the first 1 was actually closer to another reporter than the second, the first more likely to be moved than the second, yet the first is in, second is not. I know they said they have acknowledged there may be sync issues, but what we want to know @NianticGiffard @NianticTintino is if these accepted portals will make it in game or if they are lost to ingress forever
Lost another one this morning, village with only a few portals. I concur with @gazzas89-PGO, what we want to know is if these will eventually go into Ingress. I’m not reviewing at the moment to avoid upgrades until the issue is either resolved or we get confirmation that they will eventually go live
For what it's worth, I've had/seen 2 upgraded portals appear no issue over the last month, seems to be non upgraded ones that are not going through inconsistently, but im sure someone can prove me wrong on that. I have an upgraded one in now hopefully that will pass quickly and can give an answer to that
Update, the upgraded nomination passed and is on intel (so i would assume in ingress) so it might be upgrades are OK
It is in game with the key and everything
The upgraded ones for me have appeared just fine, it's the non upgraded ones that have been an issue. Not all of them but some. I have 3 now that have not appeared anywhere and should have. And one that was submitted through PoGo and only appeared in PoGo.
My hope is all will be solved when they finish with maintenance. But I'm keeping my emails and ready for reports when it's over
Same problem here. Accepted portals are just not appearing in Ingress anymore at all.
I believe they are in game; it’s just an error causing them to act as if they aren’t there after being accepted or to not appear at all with some
I noticed when I submitted an edit & it was accepted, the same issue occurred.
I created a bug report the day this started occurring about it because I thought that an edited POI didn’t appear in either game, then I realized that there was no reason for it to not appear. Upon arrival at the location I saw that the POI was there & it was just a flaw in the synchronization of the system
Regardless I’d rather be able to use another Portal Key to check rather than having to drive to the location. It didn’t appear until I arrived at the location in person. It refused to appear remotely by using a nearby portal key
This is a new issue @NianticGiffard. The bug we closed the other day was related to this & I didn’t put two & two together until now. I now realize that the issue is still occurring this way; I assumed the issue was resolved. It is in a sense but the issues above are still occurring, only in Ingress. Thank you so much & I hope everything goes well resolving this issue
Translated by google
I received an email on August 23rd informing me that I had passed the review, but so far it has not been launched in Intel and Ingress.