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Long standing text direction bug ruins nominations and edits
Trying to bring attention again to this very long standing bug - now with photos.
Say you want to nominate a new wayspot, and your language of choice happens to be Hebrew. Cool.
Say your title of choice is "הגשה מגניבה בשביל הפורום". Great! But -
As you can probably notice even without any understanding of the language, the text in the box doesn't match the text I typed. It's backwards.
Common sense says that if I type my text backwards, it should show up fine in the text box, right? And seemingly so it does -
(This applies to the rest of the text boxes in the submission process - i.e. the description and supporting information sections as well - not just the title part. It's also the same on Ingress. It's the same on iOS and Android, and on different phones. It is a universal bug. Although I can say that as far as I'm aware it doesn't seem to be effecting Arabic, which is also written right-to-left.)
So what's the issue?
The issue is that there was nothing wrong with the text in the first place. It's only displayed as backwards during the submission process. Had I actually submitted this nomination, then went to check it on my Wayfarer profile, I'd have discovered that the text THERE appears as I've typed it - that is, backwards! - not as it was displayed.
Problem is, a very large percentage of nominators never touch the Wayfarer website (whether because they're uninterested in it, unaware it exists, or lack the English skills needed to navigate it - many of those cases are kids, as you might imagine). And so they're not even aware that they tried to fix a nonexistent issue with their text - and created invalid nominations (and text edits!) in the process.
The result is that a large percentage of nominations and text edits are made of backwards text, all the time. That also leads to low-quality titles and descriptions - not to mention supporting information - because, as you probably understand, typing stuff backwards is a pain.
So in most cases, those contributions get rejected even if they're otherwise completely valid. In other cases, they get accepted by the community (seeing as this bug has been around forever, reviewers are well aware of it even if many nominators aren't), and then we get low-quality Wayspots that require further edits to make their text readable - adding more completely avoidable edits to the queue.
As I've been saying - this isn't new. I've brought this up myself on the forum at least twice, and I'm aware of at least a couple more attempts made by other people on various Niantic platforms. Nothing has been done so far.
Seeing as Wayfarer seems to be going through changes on various levels, I thought this might be a good time to try and bring attention to this again. Yes, the number of users impacted by this issue is small in comparison to the rest of the world, but its impact on this community is still considerable, and I doubt it requires a ton of coding magic to finally fix it.
@NianticTintino @NianticDanbocat @NianticGiffard - hate to tag, but as I said, this is a very old issue, and I'd hate for it to go ignored yet again.
2 weeks, bumpity bump.
This is still definitely a thing, in case anyone had any doubts.
I could just start screenshotting instances of this that I stumble upon, but there are honestly just... so many.
Welp, guess we're moving to examples from stuff I stumbled upon, because I just found a really good visual example that I think is clear enough even if you don't know anything about Hebrew.
Right. Another visual example then.
Okay then. Another example.
The title is the same text as the description, just backwards.
I've seen several instances where people don't bother reversing the text for anything other than the title (since the title is the first thing that shows up in-game).
When I see this sort of report, I notice that The Team doesn’t acknowledge you in any fashion. They should be ‘Working on a Solution’, or at least ‘Investigating’, yet they don’t even exhibit the common courtesy to acknowledge that they see that you are experiencing a problem with their product.
I cannot and do not speak for Noantics, but I can say I am sorry for their disdain for your plight.
What sort of bug-reporting system cannot even acknowledge a problem exists?
Thing is, it's far from the first time this issue was reported.
I'm 100% sure I've reported it on the Wayfarer forum before, but it seems that discussion was deleted back when a bunch of posts were purged from the forum.
It was reported several times on the Ingress forum (since Hebrew text is reversed in the entire game, not just the wayspot nomination portion). Niantic have been ignoring it over there as well.
Anyway... I'll keep updating this thread whenever I stumble on examples that are easy for non-speakers to understand. Naturally, those very specific examples are just the tip of the iceberg.
Another day, another example.
another day that you wont get an reply.
This is serious issue that doesn't only affect Hebrew users, but Arabic and Persian contributors as well. This should be addressed ASAP.
Been a while. Another example.
This special nomination is also another great example for this bluntly ignored bug.
Thanks for bringing this to our attention, @SiIverLyra-PGO! I have shared this with the Wayfarer team for their perusal and action.
I apologize for attending to this so late, for some reason I didn't get the notification from @SiIverLyra-PGO when they tagged me.
Thank you! Looking forward to getting updated on this.
Hi @NianticGiffard! Any chance you've got an update on this?
Hello @NianticGiffard, are there any news on this bug?
Sorry for the long wait but this is still under investigation. The delay is because we're simultaneously looking into other matters that need our attention as well. One of us will comment on this as soon we have an update to share.
Thanks - I'm glad this is still being looked into. Looking forward to the future update.
thanks for trying!
I didn't realize it's been nearly 6 months since the last comment on this post! I probably should've bumped it up sooner.
@NianticTintino-ING @NianticLC @NianticAaron @NianticOtoStar @NianticOren
Apologies for the tags - since Giffard was the one who used to communicate on Niantic's behalf on this issue, I'm not sure which one of you is the right person to talk to.
It has now been well over a year since my original post. This bug was already old by then. I still encounter nominations with backwards/mirrored text on a daily basis while reviewing. Edits fixing garbled text in existing wayspots still flood the system.
We understand it's been long and it's difficult to wait. Our dedicated is working on it but sadly we do not have a timeline for its fix. We will share an update as soon as we have more info on it. Your patience is much appreciated!