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1. Browse the known issues section or check if another user previously posted about a similar issue.
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3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
New wayspots are not showing up in Wizards Unite since the end of April
Cosk62-ING
Posts: 66 ✭✭✭
A wayspot I nominated was accepted on May 4, 2020 and still has not shown up in Harry Potter: Wizards Unite (as of 5/13/2020). It is the only wayspot in an L17 cell, so it should appear in Wizards Unite. It showed up in Ingress and Pokemon GO as expected.
I asked local players and on Reddit. It appears that no new wayspots showed up in Wizards Unite since about April 27.
I contacted HP:WU support last Friday (May 8) and they said it's a Niantic issue and they would notify the team responsible for this process.
Edit: fixed grammar.
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Also on same boat, waiting for crossover for close to 3 weeks since POI was approved.
Same here. Past few weeks, none of my new wayspots have ported to HPWU, despite porting to PGO and Ingress.
I think HPWU sync portal on 25/26 each monhth. Please wait until sync.
@bakalikur-PGO Did it change? Because in March/April I noticed that 2 days after a wayspot was accepted in Ingress it would show up in Wizards. It was a pattern I noticed for several way spots that were in the area. I never knew what time they showed up because it idnt seem to follow the similar set syncing time like PoGO but 2 days after they were always there.
I’ve been noticing this as well - I know of 8 POI’s approved in parks near me since the end of April, all of which are now in PoGo due to being in their own L17 cell, and none of them are in HPWU. Here’s a couple in-game pictures I took last night of one of the parks for comparison purposes.
It's not in our area. Mid-April I started recording times for some local wayspots to try to figure out when the HP:WU sync process takes the snapshot of the wayspot database. I made 2 records before sync shut down. (All times EDT - GMT-4)
Accepted: April 17 7:43 AM. Synced same night (before 9 AM on April 18)
Accepted: April 17 8:43 AM. Synced next night (between 1 PM on April 18 and 7:27 AM on April 19)
According to HPWU support, the response from Niantic was essentially "PoI in different games don't always line up".
Sounds like a canned response to me. There is zero information there. Did somebody look at the issue and decided it's not a problem? Did they not even look at it and just sent a "user error" response because they did not have time or desire to investigate? Or do they know there is a problem, but don't want to admit it to the outside world?
Sounds like a standard “first response from in-game support before you appeal and convince them the problem exists”. I need to drive by my other local park today (not the one I already posted in-game shots of), as that covers a broader area and the 6 not-in-HPWU waypoints are harder to dismiss as “not everything makes it into all three games”
Same experience here, and a lot of people I know who play Wizards Unite have noted the same. My earliest approval that hasn't synced into the game yet was from May 3rd.
I no longer play Wizards, but after hearing about this issue I decided to download it once again and see if some of my own activity confirms this problem, which it does. (All times are CST)
April 25th 8:06 pm - POI accepted. Synced into Pogo but not WU.
April 28th 11:24 pm - POI Removal Request Accepted. POI was removed from all Niantic games including WU.
April 30th 8:24 pm, May 1 3:11 pm, & May 3 10:02 pm- POIs accepted. All synced into Pogo but not WU.
May 13th 6:58 am - Location edit was approved. Synced into Pogo as expected but still incorrect location in WU.
These is clearly a breakdown somewhere in the system. I hope it can be found and fixed soon so those who do play Wizards can enjoy the benefits of the full POI network we are all helping to create and maintain.
All portals/wayspots added since 20/april on have not made it into HPWU up until now, and since my area is sparse most are alone/single in L17s or even L15s in some cases.
There's at least 5 in my immediate area and over 10 in extended area that haven't made it into HPWU.
Most if not all have made it into POGO.
up until end of april portals were making it into the game 24-48 hrs after making it into ingress intel.
noticed the same here.
I had a title edit approved for a portal on May 11, the title has changed in PoGo as well as ingress but not synced in Wizards yet.
Hello everybody!
I play all the games from Niantic, Pokemon GO has its own sync time, every day and for photos every week or so. The maps/streets as they will to.
I was tracking every update on WU and manage to find a sync time in mid of 3-4am in Brazil (GMT-3).
They were happening every 2 days from the last one. It stopped last week of April and nothing changed ever since.
I've noticed same in the situation on 2019, but didn't remember when it got back to sync time.
Can someone confirm if this is related to the last update regarding Registry? Maybe they are related somehow?
Unlikely that this is related to the update to how foundable fragments are counted in HP:WU. Judging by FunMom4Life-PGO's comment, the sync stopped between April 29 and May 1. Fragment update was released a week later - May 7.
OK – here’s my pictures. First pair is a local park with four baseball fields that didn’t port over, next pair is a local community college with a basketball court and a mixed sports court. Note that the gym I’m standing by in the first PoGo screenshot is the same POI as the closest greenhouse in the first HPWU screenshot - the closest halo stop to me is one of the missing things.
@NianticCasey-ING Can you look into this and see what's going on? The fact that edits aren't syncing either means it's clearly not just a case of "not everything makes it into all games" - I know some of the other people in one of my discord servers have also noticed edits not syncing, will see if I can either get them to post here or get screenshots from them. Thanks!!
On May 3rd I had an edit approved.
The edit was a title change from "Waterbury Footbridge" to "Walnut Creek Trail Footbridge"
This edit has been reflected in Ingress and Pokémon GO but not in Wizards Unite.
All screenshots were taken today. Additionally, I was able to confirm that a location edit approved May 1 has also not synced.
I have a few more edits I can use to confirm that there is more going on than simply "PoI in different games don't always line up," it's clear to me that there is simply no sync going into Wizards since at least the beginning of this month.
Thanks for raising reading and we look forward to it being escalated, @NianticCasey-ING, @NianticKN-ING.
One of my submissions was approved on 9th May in an empty level 17 S2 cell. It went through into Pokemon Go on the 10th of May. Usually in this area it would appear in WU about 24 hours after it appears in Pokemon Go, but it has not appeared at all. I haven't had any other submissions approved in the past month.
The location is: https://intel.ingress.com/intel?ll=-37.809156,145.109547&z=17&pll=-37.809156,145.109547
Can confirm, edits not showing in HP:WU. I also have 3 solid POI’s not pull through.
Experiencing the same issue in my area. Several new POIs have appeared in PoGo recently, but none are in Wizards Unite. It’s been several weeks.
I’ve noticed the same. A POI that was accepted sometime in April became an inn but two more have been accepted May 19th and May 22nd and they are not appearing in HPWU
If you don't feel like opening the files above, the pictures (in picture format) are:
Still no sync today. I really hoped this would have sparked a response from @NianticCasey-ING or @NianticBrian-ING
It's been over a month now. No sync on the 25th, as was suggested by another poster. No response from Niantic, no matter how many times they are tagged. Honestly, I stopped submitting POI at this point while we are just stuck waiting for this to get resolved. However, we have no clue if anyone is even looking into it or taking it seriously. It's very frustrating.
Same problem here. Approved Wayspots appeared on Ingress and PoGo maps more than 4 weeks already, but still no progress for HPWU map. I’m aware of cells rule and It’s not the reason of the problem for all of them.
Even wayspots which were just moved a bit (location correction) - nothing happens on HPWU world.
This same issue was reported on the HPWU forum by KIZIL - https://community.harrypotterwizardsunite.com/en/discussion/6811/approved-wayspots-don-t-appear-on-hpwu-map
Today is the one month anniversary since the last HPWU @NianticCasey-ING, that's pretty sad we still have no confirmation of a bug existing.
To offer some backstory. Previous responses from Niantic support, including to a HPWU Community leader, has been that "not all waypoints sync in all games". But we are beyond that silly response, absolutely 0 waypoints or even edits have synced into HPWU since exactly one month ago, ONE WHOLE MONTH! The community has compiled a list of examples for you here and it has gone without a response still. Please look into this and let us know something, anything soon.