What happened to the "written explanations from Niantic" that were to be included with appeals?

AisforAndis-INGAisforAndis-ING Posts: 1,059 Ambassador
edited March 2022 in April AMA - 2022

In the Wayfarer 4.4 announcement when appeals were introduced, it was stated that "Niantic will review your appeal and send you an email when a decision has been made, with a written explanation from us", however the emails we get regarding appeals are generic and do not provide any such written explanation. The only information given is the typical (and often useless) rejection reasons that we may find on the Wayfarer website.

Have written explanations been scraped? If not, why haven't we seen them yet and when can we expect to begin seeing them?

Post edited by NianticTintino-ING on
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