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1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Comments
I always edit my nominations after submitting them. However I am not even getting the confirmation email that these nominations were ever submitted. So editing a nomination is unlikely to be related to the problem.
@NianticCasey-ING Any idea why I am not getting emails for new nominations, accepted nominations, rejected nominations, and edits?
So what is the point of reporting a bug if no one from Niantic bothers to even reply?
If you have facebook and google both linked to your account, check both emails (if different).
Same was happening to a friend of mine. She had gmail account connected to pogo, as well as facebook. If she logged in using gmail and submitted a nomination, she would get an email. If she logged in using facebook and submitted a nomination, she was not getting emails on gmail connected to pogo, but she did get all the emails on address used by connected facebook. Same goes for edit confirmations and accepted and rejected pois.
Only has Google linked. No Facebook or PTC has ever been attached to the account.
Did you check the Promotions section of your Inbox? Sometimes my Wayfarer emails wind up there instead of in Primary.
What about filters? Do you have any filters that is accidentally deleting it?
I checked my filters and none of them are set to delete any email.
Here are a couple screenshots of my gmail and Wayfarer nominations. Last email I received was on May 6. If you look at my nominations, my 2 more recent nominations were on May 10 and have been accepted. But if you look my my gmail, you'll see no confirmation or acceptance email. I even search "in:anywhere" as proof that there isn't any archive, deleted, spam, or hidden emails that I am overlooking.
I did 4 new nominations today and still no confirmation emails.
What does it take to get help for a bug that is clearly on Niantic's end? This forum is an utter joke. Posts like "I saw this fake wayspot" gets official replies but an actual bug within the Wayfarer system, not a word.
Today I had an acceptance without an email. Hopefully it's not just gonna keep increasing.
@NianticCasey-ING Any help please?
Still waiting for help.
I am also not recieving emails for stops submitted. 10 submissions, 1 accepted, 3 not accepted, 3 duplicates. not a single email
I did not receive an email for a wayspot submission that was recently (incorrectly) marked as a duplicate. I am still receiving confirmation emails for the submissions though. (I have checked all possible folders for that email. It was either never sent or never received.)
@NianticKN-ING Still looking for help with this issue. I have looked into everything I can think of to solve this problem but have found nothing that would prevent me from getting emails.
I've also had a submission accepted last week without receiving any email. The portal correctly appears on the Intel map.
It would be nice to have a follow up on this issue. Seems I am not alone but for me it didn't started last month, was always like that since submission has been opened for me. Would be nice to see rejection reason(s)..
I had a nomination accepted earlier today, but still no email telling me it was accepted... @NianticCasey-ING
I made 4 nominations today and have had 2 accepted in the last 24 hours but still absolutely no email confirming any of my nomination submissions or approved nominations. I really wish we could get some help cause I have absolutely no idea what to do.
I do not receive an email about my submitted edits. Neither whether they were accepted or rejected.
Same here. When I tried to access support just told to check junk and blocking filters. That is not where the problem is - so frustrating that there appears to be no interest in resolving this
Hello, I recently started submitting portals and edits through my PoGO account. However, I haven’t received a single email for any of my submissions or edits at all. I’m a rural player trying to improve my gameplay experience but this issue makes it difficult to arrange my requests and plans for the community.
My portal submissions are appearing just fine on my Wayfarer page, and today I discovered through my Ingress account that some of the photos I’ve been adding to existing portals have been accepted, so it’s only an issue related to mails. Yes, I’ve been checking my mails multiple times – not a single one was found.
I’m playing on an iPhone 7 with iOS 13 up to date. I usually log into the game via Facebook but I was told this could be the reason for this issue, so I linked my Gmail account instead but it hasn’t helped.
Hope I’ll get some response. Stay safe!
Hallo.
Ich habe das selbe Problem. Keine Bestätigungs-Mails. Im Wayfarer erscheinen sie ebenfalls nicht!
Under preferences, I have a few settings to send me an email notification, such as "News", "Announcements", and "Mentions".
However, I have never recieved an email notification for any of these on the gmail associated with my account log-in.
I made more nominations over the weekend and had another nomination approved, all still without any email confirmations. It's been 6 weeks since and still no word from anyone at Niantic in reply to this thread.
Can confirm this. I made a few notification setting changes and I do not receive emails as my settings currently show I should.
Yes, I have a linked email. Yes, I checked my spam, promotions, etc.
My Ingress community profile still does receive emails per my notification settings.
Thanks for the flag, looks like this was an errant setting in the backend. You should now be able to receive email notifications in accordance with your preferences.
Thanks for the heads up and sorry about the trouble!
Thanks, my very first Notification just came in! Brilliant!
Has been resolved now because of this Report: https://community.wayfarer.nianticlabs.com/discussion/4155/not-receiving-email-notifications#latest