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1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Comments
Thanks for the update! I have four photos missing from a portal still. Three of them were accepted on March 13, 2022, and one was accepted way back on May 11, 2021 and never synced:
How it appears in-game:
Portal location is 61.076961, 9.789712. If it was fixed today then I can wait and see what happens during today's Ingress sync in 10-11 hours, but if this patch was applied earlier, then I think they might still be stuck for me.
I did have several photos for other portals sync, but those were all accepted before the bug that made the entire Ingress sync stop working was fixed.
A selection of other portals I've had photos accepted for that didn't sync:
@NianticGiffard Still happening.
These photos were approved over the weekend (4-5 days ago) and still do not appear in Ingress.
Well, 2 of mine are still nowhere to be seen, but given it was so long ago, I'd say it's probably lost forever...
@NianticGiffard Still happening.
Previous photos synced on March 10, 2022 after the patch.
But a new photo accepted on March 12, 2022 10.47am local time (02.47 UTC) yet to sync in
PoGo orIngress. In PoGo gallery, need to tap last photo, then swipe to the left to bring up new photo. Location: 5.461898,100.284044How long after being accepted are new photos supposed to sync after the recent patch? Is it supposed to be daily sync, weekly sync, monthly sync or some other arbitrary schedule?
We have put it back to Investigating now.
Update: Mine synced in Ingress today.
But I also asked a family member nearby to like the new photo in PoGo about 29 hours before the Ingress sync today (one hour before PoGo sync 2 sync cycles ago). Not sure if that triggered the Ingress sync or Ingress sync is just delayed.
@NianticGiffard same here. Two photos accepted on March 15 and another one accepted yesterday (12 hours before the sync) didn't show up on Ingress. I can't tell if they are in PoGo because they are all far away from me.
Since the last fix on March 16th I have had 5 photos approved however 4 haven't synced across into Ingress, haven't checked in PoGo.
The only photo that did sync in Ingress was one where I also had other approved edits sync.
Another example. Will check whether the Photo is available in PGO later.
I have six approved photos from March 13-19 that have not yet appeared in Ingress.
Why is this issue still so problematic?
Here are two recent photo approvals within the last week, out of a handful. It shows the view of the portal from Ingress, and the view in Pogo. Anything from that last "Ingress sync" where it reimplemented the rule, absolutely no photos (whether from photo approvals or duplicate photos added into wayspots) don't add into the Ingress whatsoever, yet they are firmly and easily included in Pogo.
Why does Ingress continue to be shafted? Seemingly, liking the photos seems to sync them into Ingress. It's pretty awful, which really just means that Ingress hasn't properly been synced with the Lightship.
Last photo of mine that was accepted and also appeared in Ingress was from March 3rd, first photo that was accepted and did not appear in Ingress was from 10th of March. As of today, i have 18 photos in total that were accepted in March and never appeared in Ingress. I guess it's not the most urgent issue, but i can't deny it becomes quite irritating the more it happens.
Few examples with coordinates:
40.514972,-3.6526
40.517379,-3.639421
Im afraid it wasn't fixed in your last patch.
I assumed it was a manual sync as none of my recent pictures have appeared in either ingress of pogo.
I doubt spending the time to show evidence of 10 photos not syncing will have any more effect than showing just one, so here's an example.
Accepted 27th March, 10+ days ago:
As you can see, it's not there. Same for many others.
Im going to stop spending time submitting better pictures until Niantic spend time to fix their problems like this. Show us that it's worth our time and effort
I’ve got a couple dozen in the queue now going back as as far as mid-March. Any idea why it keeps happening?
Another one I just noticed (different from my one that had the sunrays showing) but more recently accepted.
I have many approved photos and a portal waiting to show up in in Ingress. Is there a way to help move things along?
How can something so fundamental still be ongoing? Im pretty sure no one at Niantic is looking at this issue.
Problems with syncing started over a year ago and is still an issue. Come on Niantic, pull your finger out
https://community.wayfarer.nianticlabs.com/discussion/16114/photos-not-syncing#latest
Well, I'll just link this here then:
I lost my last key for the portal some days ago now, so I can't even say the photo was not added by now. But I checked day after day while I had keys and it never showed up, even after weeks.
My photo was accepted twice (Mar 11 and Apr 20), but has not appeared in the game.
35.002307,135.71465
I came back to Ingress this February and since then I've been constantly submitting photo addition without noticing this problem, most of them are accepted (accordig to mail archive, 57 photos), and NONE of them has appeared in the scanner. ZERO.
Some of portals in my activity area have multiple photos or a single great photo, but others have only a single little bit unclear or undiscribing photo. Niantic, please fix this soon for us to help improve your wayspot network!!
None of my accepted photos show up on portals at all now. I'm thinking we wait and see if all of our photos appear after Niantic are (hopefully?) able to fix the problem.
Or should we report each and every single Wayspot affected? Getting tired just thinking about that. 😂
It really sucks the joy out of contributing artistic talent to the system.
When I nominate a photo, I try to keep a key, so I can vote for it when approved. After approval, I try to remember to check the key every now and then to see if the picture's there yet. But eventually (like, months after the picture was approved) I forget why I have the key, and need the space, and delete it. Frustration upon frustration upon frustration.
I cannot belive its been MONTHS since this bug and NO ETA for this.
This is the last month i subscribe to CORE, my money is worthless if Niantic cannot handle an issue within months.
Still no updates from Niantic?
Correction. I happen to notice a few photos have been added to the game, so it's not ZERO while most of photos are ignored. Among four portals my photos have been appeared, with only one exception, I also submitted a description edit for each portal and they have been accepted and updated. Maybe a description edit triggers the database update or something...?
Still none synced naturally for me. Few close ones i could reach by foot and upvote in Pokemon, as mentioned before this makes photos appear in Ingress.
No ETA. NO chance of this being fixed.
Here's another. This was approved on 3 May.
Asked a local today to check whether it was in-game.
Not even in Pogo, so it definitely is not in Ingress. I was expecting this to be fixed. But... they've screwed up an entire function indefinitely.
@HaramDingo-ING The image is present in Wayfarer, so definitely an issue with the Pokemon Go app and the Ingress app, or the communication between those two services with the Wayfarer database.
If the local checks Pokemon Go again, get them to view the fullscreen photos in PoGo and swipe through them. They may be able to see the third photo that way, and vote on it. But these sorts of workarounds should not be needed for a core service like updating photographs of Wayspots.
I’m having the same issue with multiple approved photos not appearing in game. Here is just one example:
Hi,
For my side, new picture appear in Pogo. If you put a like on it, the day after it appear into Ingress. The issue is for POI not appearing in Pogo.