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1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Emails from accepted appeals missing
ForzaComo-ING
Posts: 170 ✭✭✭
in Report a Bug
Hi,
two of my appeals have been accepted recently but I never received an email about those. I got the keys in Ingress and my personal stats went up as it should, so just the emails were missing.
I did get an email recently from one accepted appeal so this seems to be quite random. The only difference is that the two appeals which did not provide an email were nominations originally made in the old OPR system. Could this be the reason for missing emails?
Comments
Yesterday i noticed an appealed candidate vanishing from "in voting" and found it with accepted-filter again in my contributions.
Today it was already synced and live and also got my stats.
But the mail for the approval is still missing.
Anyone else with the same issue?
Next appeal that just changed status, no mail.
Normal wayfarer Mails work (submit, approvals, rejection, duplicate, edits)
Yet another old OPR system aged nomination got accepted via appeal and no e-mail. There seems to be a pattern.
Hi there @ForzaComo-ING,
Thanks for letting me know. Can you confirm that you checked in your spam folder?
Hi @NianticTintino
My last two appeals have not had emails. One approval and one rejection. Not in spam, either.
Another accepted appeal without mail, but for others in the meantime i got the mail....
Yes, I can ccnfirm that nothing in spam folder either.
All other Wayfarer related messages work fine, only the decisions to appeals of submissions originally made with old OPR are missing.
I made another appeal yesterday on a nomination submitted via Scanner Redacted and did not receive a confirmation email.
Ditto. Appealed one for this month, which was originally submitted through Scanner Redacted. No email confirmation of the appeal.
Just received a conformation mail from an appeal which was originally done with Ingress Prime, but did not receive an e-mail from yet another accepted appeal made with Ingress Redacter.
So the pattern is pretty clear: e-mails (confirmations and decisions) of appeals done with Ingress Redacted (those old ones with no supporting photos etc.) don't seem to get through.
Emails of accepted proposals are also not received.
Another approved appeal without mail.....
New reviewed appeal, no mail
I also dont get any mails anymore since last August
I got a Scanner [Redacted] nomination accepted but got no email.
I did get an email for another nomination, which had been done using Ingress Prime, which is the only reason I checked to see the status of this one.
Another one....
Another approved appeal without mail....
Another decision without mail. This time even with a bs reason.
lol
@NianticTintino This is still occurring. Another appeal response email was missing today for me. The appeal was for something originally submitted in 2019 using the Ingress Redacted client.
This one was for an appeal which was rejected. It also happens for Ingress Redacted submissions which are accepted, and the confirmation that you’ve made the appeal.
An additional appeal approved today — different to yesterday — which had no email. This appeal was another one submitted through the old Ingress client (April 2019).
Thanks @kamikatze07-ING for the report.
If you did not receive a confirmation message regarding your appeal in your inbox, please check your spam folder as the message may have been delivered there. Please do let us know if you're still unable to locate the email.
Not a single one of the missing mails did appear in any of the gmail folders.
Normal submissions/decissions/attacks/infos and also some other appeal mails have no issue. It us just some of the appeals. No mail. They just appear as approved or not approved/duplicate in wayfarer
Did you submit them under Scanner [Redacted]? All of mine like that don’t get an email.
I can confirm this issue and also there is lacking the name on the approved photo, so you don't get creditet as an ingress player for your candidate.
This is not true. My agent name is visible in ALL of the accepted appeals so this must be a separate issue if yours isn't visible.
@NianticAaron @NianticTintino-ING This issue is still occurring. Within the last 24 hours I had an appeal accepted for a nomination originally made in Ingress in July 2018. No email was received announcing the appeal decision. No emails were in Junk or Spam.
This is consistent with every appeal I have done for Wayspots originally submitted with the original Ingress client. There is a bug or error which results in emails not being sent out when these nominations reach an appeal decision.
A second appea; approved in the last 24 hours also didn't receive an email. This one was originally submitted July 2018 via the original Ingress app, which is consistent with the bug reported by myself and others.