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1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Comments
Hi folks,
Apologies for the delay in replying to this issue but I've been working with the Harry Potter: Wizards Unite team to determine what could be going on. Dropping in to say that I hear you on this and that we're looking into what could be causing this behavior.
One last caveat, it's true that not every Wayspot will be added to every game, so I can't promise that every approved Wayspot will move over, but it does look like there's some errant behavior at play here.
It took you a month to acknowledge the problem. It just shows how poorly you look into your assets and HP:WU. Hope the fix doesn't take that long.
It has happened before many times, WU have sync problems ever since its launch, it seems more likely a schedule problem imo and they didn't ever fixed, just manually did the update and let the schedule do the rest until it breaks again...
Hi. Thanks for looking into this.
Maybe next time support can give us a bit more credit and actually look at the problems instead of just handing out standard messages that didn’t help anyone..
it’s sad this had to be reported many times over 4 weeks before it was even acknowledged.
It's just sheer incompetence.
It happened before. The community complained about this happening a month ago, they don't care, don't reply and NOW they do acknowledge the problem and only NOW they'll look at it.
These kind of situations would have any of us fired in our jobs.
We know not every way point crosses over, but location, name and picture edits should and are not in HPWU.
Also, wayspots that aren't near any other wayspots cross over into all games when the system is running properly. The only ones that don't cross are close to other wayspots (or in no-pokestuff zones at the request of a property owner).
If a property owner requests removal then the wayspots are removed from all three games, so they are still in sync. The only known reasons for different PoI in different games are closeness-based restrictions and sponsored PoI.
Respectfully, and not to veer off topic, sometimes POIs are only removed from PoGO (and possibly HP:WU), while it still exists in Ingress. There is a church near me and a fairgrounds that still exist in Ingress but not PoGO. I can't recall if they are in HP:WU or not. I'm not sure what logic this follows from Niantic, possibly "less activity or obstruction" from Ingress, possibly to keep them so they can collect duplicates rather than potentially have new nominations.
We also have lots of POI which approved after April, has appear in Pokemon Go and Ingress, but has not appear in HPWU. Below is a sample: have been approved since May 22nd, and no other POI in that cell. Appreciate your help.
Is worse than no PoI being added to HPWU, it's that anything that is modified in ingress, either good or bad, is not modified in hpwu. Today i saw one proof about this, an ingress portal that was deleted a little time ago it continues to be online in HPWU
June just started and still, not even a single update regarding the mapping in WU.
This is very sad, how long has it been? 2 months by now?
It's not just pois added/migrating to WU that's stopped sync'ying, it's completely frozen. Since about 27th april on no moves or portal deletions are appearing on the map, have an area that's got 5 inns and a greenhouse in map and only 4 inns and a greenhouse in ingress intel. One inn has vanished but WU still shows it there. WU map is frozen in time.
Another location with both an addition and a removal not having appeared/changed in WU, blue inn is again not gone from WU and the portal is not yet added, but even if we assume that the new portal won't migrate b/c it's sharing an L17 cell with the Greenhouse, (someone'll have to move it back and forth to bypass the restriction I guess) the blue inn (solitary one half in screenshot half out) shouldn't be there anymore.
I agree, I think it's worse than 'just' a few POIs not making it into WU, I think it's a complete synch freeze, nothing new in, nothing removed (in ingress intel) out, no moves registering. In pics above the solitary blue inn (half visible in in-game screenshot) has been removed from intel, (I don't think it's the new portal showing in intel screenshot b/c then it'd be marked as blue inn instead), but it's still showing in ingame. That new portal also hasn't migrated but that may be b/c it wont b/c it's sharing a spot with another POI in the same L17.
It is increasingly sounding like imo that at some point after 25-27th of April or so all synch from niantic to wu has stopped.
Hi, we also have lots of confirm new POI in Indonesia that has appear in Pokemon Go, but not in HPWU. The below is one of the example. Have been approved as per May 22nd, and has appear in Pokemon Go and Ingress. No other POI in that cell, but it is till now still not appear in HPWU. Appreciate your help.
Got a nomination approved last May 7 and it still didn't appear on HPWU June 01.
It showed up on Ingress:
and in pokemon go:
but not on Wizards Unite
hey Drako, it seems you duplicated the comment, just replying for a possible edit :)
But nice IITC plugin for the wizard portals, can you link me?
EDIT:
This also seems to be a duplicate, the images are making it pretty hard to move in between comments, can you also edit/delete please?
I do hope you're still working on this issue, the problem is worldwide.
Please fix this issue at least 10 new waypoints at a local park have yet to show up in wizards unite!
Any chance for an update @NianticCasey-ING ? It would be greatly appreciated.
Not sure - previous update was met with some vitriol. I personally would appreciate any update, but not sure about others on this forum.
Hi folks,
I apologize for leaving you in the dark on this but this is a quite complicated issue internally that's being looked into. I chatted with the Harry Potter: Wizards Unite team and they confirmed that they're working on a resolution to be included in a future release, but unfortunately don't have a firm date due to the complexity of the issue.
Thanks for your patience.
Hey Casey, there are several reports of sync not happening in the PoGO's today, is this related to this situation?
Maybe they are related somehow, just wondering since I haven't seen any official reply on that.
New discussion in the Known Issues category.
Mr Gendgi long time no see, thanks for the link, didn't quite catch up with the new forum's threads and everything.
Hope they fix the WU stuff, edits messes up with the game pretty hard, harder rather than PoGO's. At least in my area, lost several greenhouses and 2 fortress, all of them became inns after abusers edit their location...
yeah tried to edit and the whole msg vanished, so i re-sent the msg...only to realise after that an admin had to approve bc of the images, whopsy sry. and sure here or in dm (does this forum have dms?)
did you look around the place if an existing inn or greenhouse converted to fortress? because when that happened to me ( fortresses disapearance because movement) in all cases something relatively nerby was converted without motive to fortress
Apparently it does, just seems to not be implemented yet.
Trust me I did, I always check the portals near my area ever since they started to abuse edits. There are several appeals in the forum already for those POI get back to their correct location. In this process, fortresses became inns and changed colors. Greenhouses became Inns too... it seems they only downgrade, from X to Inns never the opposite...
And now it's broken on pokémon go too. No sync for 3-4 days