Not sure where to go about this
Not too long ago, I was trying to figure out an issue with @NianticGiffard in a DM. I reported potential wayfarer abuse where the wayfinder intentionally changes the pin during nomination/voting, to put it in a location that will cause it to only appear in Ingress. Giffard said they’d investigate.
They later said they found 4 accounts that were guilty of it and they were punished. But there was something odd about it.
My partner got hit with a 10 day wayfarer suspension, no email, for alleged abuse. I got hit with a 60. My partner is fine. Niantic’s loss for not getting any reviews done.
I got the email to an address I do not use that is not attached to a game. I didn’t even see it until almost 2 weeks later, and it said this:
”We have confirmed that you have been submitting incorrect or inappropriate descriptions for existing Wayspots that do not meet our criteria. As a result of this violation, your Wayfarer account has been suspended for 60 days.”
I replied but no response. Neither of us have made inappropriate or incorrect descriptions for wayspots.
There were some that were rejected by Niantic as they all came back rejected at once, some from months ago.
The problem is, each edit had reasons whether be location or a text one.
a) Location appeared to be placed in the street (in-game) so was edited to move it off of the street.
b) Wayspot was in wrong spot
c) Wayspot was fake but it was an older portal/stop so could be renamed to something else that would accurately represent a legit object in that cell. This wayspot had a google maps location that was forged by the player to appear legit for others to vote yes on it We had it removed from Google Maps using geotagged evidence.
d) Wayspot in wrong location which was day 1 Ingress old, but would vanish if corrected so did edit of nearby tennis courts wayspot to another side of the tennis court which is still correct. Basically, the first would be correct, but in a new cell while other was jumping to the first’s cell but still being on a different edge of the tennis courts.
For a) we didn’t know about IITC or geotagging and did not know that the in-game streets are not accurate with the real streets. It would stay in the same cell, so it was a cosmetic move.
For b) I went out a geotagged each wayspot and all were fixed in that area, including this. The move we originally suggested was corrected by Niantic. We didn’t know about geotagging then and didn’t know the modify/removal form could move wayspots. Both methods achieved the correction.
For c) we have an open DM with @NianticGiffard and they are investigating. In a similar situation, Giffard had us submit title/description/photo/location edits and if they were rejected, we’d appeal, tag Giffard, and they’d do the rest. We didn’t want to delete a wayspot when we can save it and adjust it. We were following instructions.
For d) I geotagged the wayspot showing it was in the wrong spot. Satellite also verified that and the wayspot’s main image also did. It was moved by Niantic. However, Niantic did not adjust the wayspot already in that cell, so 2 stops share a cell. Our intent was to correct the first error while not causing a loss of a stop which would have downgraded the gym there. They were both in the same park but the one that needed to be moved was being moved to an occupied cell. That move wouldn’t have been noticed but the tennis court stop would have. The intention was to not disrupt the gameplay for the locals there while still retaining accuracy.
In each situation, Niantic force-rejected our edits, but those edits were then completed by Niantic via the modify/remove form anyway. We achieved the same results in a different way.
So why are we being punished? My partner only had 10 days. That punishment should be removed from his account.
My 60 day punishment should be removed as well. I’m afraid that the obviously thorough investigation will find any future legit edits I do as inappropriate. I don’t mess around with this stuff.
I responded to the July 20th email on August 3rd. I’ve received nothing back. I asked in-game support and they closed the ticket without a reply. I requested they contact Kyne from Niantic to respond to the ticket so they had context of the edits. I cannot access wayfarer to use the help chat. So where do I go to get someone to compare the edits or simply ask about other edits I may have forgotten about?
My partner and I spent the better part of summer cleaning up a neighborhood that had major changes. All of the fitness stations were upgraded so all of the corresponding wayspots needed to reflect this. We followed Giffard’s instructions and geotagged what we needed plus did whatever else they said. We had 3 duplicate wayspots removed from the games. Players usually like to keep duplicates there and keep quiet about them. We however care about accuracy.
Clearly we are working to clean things up. Many players, unfortunately, would instead try to keep the old wayspots and have new wayspots of the new stations up as well. Everyone wants more in their hometowns. Why would we abuse the system if we are clearly cleaning up the games?
What do I do about this situation @NianticVK or anyone? I have the ticket number of the email. I also have the ticket numbers associated with the edits and Giffard is working on part C. There could be more corrections made but I don’t know. If we could get an “edit reason” box, even if only Niantic saw it, we could provide context.
I no longer have the time for wayfarer but I would like to have no strikes. I do not think it is correct that Kyne, or whoever, to assume the worst and punish. They don’t know why we made those edits. They didn’t come out here to check each location. They also didn’t ask us. An investigation is expected before punishment. We’d have gladly shared why.
We still have 20 title, maybe 12 description, 2 location, and 1 photo edits pending.
Anyway, I don’t know where to go with this. In-game doesn’t work, can’t use wayfarer chat, the adjust/modify isn’t right, and the ban appeal form is only for game bans, not wayfarer access issues.