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Disappeared upgrade
0251Zeehond-ING
Posts: 24 ✭✭✭
I had one upgrade available for a while with the non-automatic apply setting on (hoping it would only be applied to selected upgrade next, but it never applied).
I then got an upgrade for the wayfarer challenge, so I had 2 available.
I then chose to set the non-automatic apply setting off, so my upgrade would be applied to a chosen upgrade next, but instead of one upgrade less, I now have zero. There are no other nominations with an upgrade which are on hold, in queue or in voting and every upgraded nomination up until now I now I upgraded before. So there are no new upgraded nominations, but redeemed upgrade have also gone up by 2.
Please look into this, since it isn't good if hard work is kind of getting denied this way by sort of deleting an upgrade.
*Addition* I also did not receive another email apart from the one I had marked as upgrade next, so if it got applied it should be on hold/in queue/in voting.
Device/OS: it is not related to a phone or computer, but the wayfarer platform.
Comments
Hello @0251Zeehond-ING,
I see that you still have one unused upgrade in your account. Please log out and log back in to Wayfarer and this temporary visual glitch might get resolved. Do let us know if the issue persists.
Thanks,
@NianticAaron that was a newly earned upgrade, after I made this post.
@NianticAaron the newly earned upgrade has also been applied now, so according to my profile I should have 225 upgraded nominations. After a count of upgraded nominations, there are only 224.
I have added an Upgrade to your account to compensate for the lost one. Thank you for bringing this to our notice.
Thanks @NianticAaron