Is the appeals process not working?
Mob9625844589-PGO
Posts: 11 ✭✭
Okay so recently one of my wayspot nomination which had a Niantic logo in front of the voting tag got rejected. But last time it happened it atleast gave me a appeal button. But this time the appeals button is not showing. Is it because there's another appeal going on? This really is getting ridiculous that I have to come here to clarify doubts as Niantic doesn't have a dedicated Customer care department to solve the issues of the players.
Best Answer
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SeaprincessHNB-PGO
Posts: 968 Ambassador
Could be 2 things:
1) They may not let you appeal decisions that they have made themselves. I can't remember if this is true so someone else will have to verify or deny this.
2) It may not have been 30 days since your last Appeal. I used to think it was one per month, but I think it's a hard 30 day delay between appeals.
Answers
Could be 2 things:
1) They may not let you appeal decisions that they have made themselves. I can't remember if this is true so someone else will have to verify or deny this.
2) It may not have been 30 days since your last Appeal. I used to think it was one per month, but I think it's a hard 30 day delay between appeals.
Hey @SeaprincessHNB-PGO,
You can submit only one appeal per 30 days. I see that you have already submitted an appeal recently and that's why you are not able to appeal the said nomination.
Moreover, you could also reach out to Wayfarer support through the chat option in Wayfarer.
Best,
@NianticAaron I genuinely thank you for looking into this and commenting. However, I was not the one with the question. It's actually @Mob9625844589-PGO who needs assistance.
Thanks for answering. Really appreciate it. But their chat support gives a multiple choice question from which you have to select your problem and this problem isn't one of them.