Appeals Update - Discussion
NianticTintino-ING
Posts: 941Niantic › admin
Hello Explorers,
I wanted to share a quick update before we close out the week. As some of you may have noticed, we have made some changes to how we are processing Appeals. Some of you have seen that we’ve been processing newer Appeals and I want to let you know that we haven’t stopped addressing your older Appeals. Our approach has officially shifted to resolve Appeals in a First-In-First-Out fashion while also addressing them from a Last-In-First-Out approach. This will allow us to give you faster resolutions on newer Appeals while we work on addressing our oldest Appeals. So yes, you may see that an Appeal you submitted recently will be decided before one you submitted longer ago and that is working as intended for now. Once we have resolved all of the older Appeals to a more healthy Appeal flow, we will decide how to shift at that time if needed.
Check out the original post HERE.
Safe Exploring!
Comments
faster resolutions on newer Appeals while we work on addressing our oldest Appeals. So yes, you may see that an Appeal you submitted recently will be decided before one you submitted longer ago and that is working as intended for now.
Huh? So it's official, that my appeal that's been "In Voting" eight months has to wait on appeals made yesterday?
y tho
I mean. I submitted 4 appeals months ago, and it kind of feels like the ones I care about got put the to back of the line. Maybe I should go resubmit them, get rejected again, and appeal again to go to the front of the line.
Yes, I would guess that appeals from a few months to about a year ago were sent to the back of the queue.
I had an appeal "upgraded", which I assumed meant they'd reversed the original decision and approved the wayspot. I went today to the place and there's no PokeStop there. Did I misunderstand something?
The very same reason why the staffs are likely to processing newer appeals posted in this forum but leaving some appeals posted 3+ months ago unresolved.
I don't really understand how this process will work unless they've added more staff to tackle appeals, but I gotta say - I've submitted one appeal each time I had one available, and right now I only have three in queue. I think that's pretty speedy, especially compared to the initial crawl! I hope for a more streamlined process once the gap is closed.
@Shilfiell-ING I've submitted two in my entire life, and the one that's still pending is from October 2022. Unlike many people I didn't take advantage of the bug early on that let people appeal one per day rather than one every 30 days.
I think the best algorithm would be to start at the oldest appeals in the queue and walk forward reviewing one appeal from each user until they get to the end, then start over from the beginning and repeat the process. That way everyone would have one of their appeals processed in a timely manner rather than some people waiting behind others who appealed everything under the sun.
I also think that being able to upgrade an appeal should work the same way as upgrading a submission, but maybe that's just my 90 unused upgrades talking. (-:
Appeals don’t get Upgraded.
How does the Wayspot appear in your Contributions list? If it’s not Accepted, it won’t show in the Wayfarer database.
It just occurred to me that I can only envision this process as similar to a US commercial ad for Twix - one group in one building working on FIFO, and the other working on LIFO a la Left Twix and Right Twix. It still doesn't make me feel any better abut having my March 2 appeal already approved over those who have been waiting for months, but at least it made me smile for a moment.
https://youtu.be/HtWavRpVzDQ
Sounds like a case of:
* People complain newer appeals are being done before older appeals
* Niantic promise appeals will be done in FIFO order
* People complain it's still not FIFO so post in bug forum
* Niantic either can't fix or doesn't have the coders to fix the issue
* Niantic Posts that random order processing of appeals is now the intended way of doing things
* Niantic can actually close a bug report, re appeal processing order & stops moaning about the bug...it's now a feature
PLUS:
* Niantic keeps saying appeals are processed FIFO in emails
* Niantic has no idea why this bothers the volunteer user-contributers
Can we please have the option of retracting an appeal?
Don't waste time reviewing old appeals who's potential wayspot has already been nominated and approved...
None of my appeals, settled after 7+ months, have made any difference as newer nominations have been accepted. Appeal = duplicate. Surprise...
I've learnt long ago that I should only appeal stuff that are remote and I can't reasonable go back and nominate them ever again, or stuff that have zero chance of being accepted by the reviewing community despite being perfectly eligible (in other words: gyms and art studios).
That being said, I agree that we should be able to withdraw appeals. (And also edits and photo submissions. Wasn't this promised ages ago as well?)
I love this acknowledgement that the process is intentionally LIFO, and I love being able to appeal a rejection and get an answer quickly. That cuts down so much on the "another nomination of the same thing was accepted so now my appeal is a duplicate" issue. I just hope that the older undecided ones in the system (my oldest is from July 2022) are not forgotten. But with the recent push that has had all my undecided nominations older than June 2021 decided recently, I am sure they can get to the old appeals, too. Thanks for the communication, and I am looking forward to the backlog of appeals being cleaned out.
Did someone have an appeal get treated quickly lately? How long did it take?
Update : I put in an appeal 14 hours ago, and the "in vote" with niantic symbole juste appeared
They have said that they will review the oldest and latest appeals simultaneously starting March 9th
Well I got my February appeal accepted pretty quickly took a few days, wondered what was going on and then I saw the other post. Now I’m back waiting years on the older ones. If they haven’t got enough ****’s why not push them back into normal voting and maybe due to criteria update they might actually get accepted. 😴😴🥱🥱🥱😴😴🥱😴😴😴😴😴😴😴🥱🥱🥱🥱
@PeteC303-ING Doing that would slow down the queue by quite a lot, I think, so new submissions would go through much more slowly.
The appeals are behind by six months. FIFO is caught to July 2022. Hopefully, the FIFO starts to get processed much faster.
Since they changed the reviewing page my nominations have taken longer now anyway. But yea my idea wouldn’t work lol.
I could make a suggestion to Niantic, at least on the "FIFO" side of things:
Take the oldest unresolved appeal for each wayfarer, and work through specifically those. Lather, rinse repeat.
In that way, those who had only submitted a few appeals will have theirs treated fairly and in a relatively decent time, and those who had submitted dozens of appeals won't be DEprioritized exactly, but still reviewed in a fair order.
I don't have any specific suggestions for Niantic's LIFO reviews though.
In other news, my previous outstanding appeal from July 2022 was finally resolved today (accepted!).
Honestly, it is frustrating Niantic is so slow with these appeals. I really feel that they should caught by now. They are still six months behind. It was more acceptable when we knew they were dealing with the daily appeals, but it is just ridiculous right now.
@0X00FF00-ING I proposed exactly that-- work through the queue taking the oldest appeal from each person until they get to the end of the queue then repeat that process. This would mean that everyone would get at least one appeal resolved relatively quickly.
Maybe it is different or faster... however not thoughful. My appeal was rejected with the note: fake nomination on a fire hydrant. As I liven in the street where it is, I surely just imagine it to be there for 15 years, and it is truly fake. Not the best way to manage things...
@Idaholoser-PGO Perhaps that's the wrong rejection reason but what criterion would a fire hydrant meet?
I’m not in a place where fire hydrants are abundant, but what acceptance/eligibility criteria do you believe it meets?
For information, the appeal I did on the 19th of March juste got through, less dans 5 days between appeal and review !
Thanks for the info