Welcome to the Bug Reporting page! Please refer to these tips when submitting new bug reports:
1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Account reset?
Bergischen-PGO
Posts: 10 ✭✭
Hi, wanted to submit a stop via Pokemon Go today and all my progress in wayfarer was deleted. Had to start if I habe never been on Wayfarer. I rated hundreds of stops and made many requests? Staff please help to get my Account back!!!! Thank you!
Post edited by NianticLC on
Tagged:
Comments
Hi, did you happen to have an account to another Niantic game that you've decided to delete? An Ingress or Pikmin account, for instance?
Did you delete one of your game accounts? If you request to have any game account deleted, then all Wayfarer progress is reset.
Yep. Ingress. They told me it would not be affected. Wow... scam
When did you request deletion?
12 days ago
Have you responded to the email they sent giving you 30 days to reply with a strong of letters?
String*
@NianThib Can this be looked at please.
Yes, the account is deleted. I already wrote and they told me that:
Hello again,
Just to clarify, deleting the Ingress account will not affect other Niantic accounts or tools. If you are referring to Wayfarer access via Pokémon GO, please contact Pokémon GO support. Your understanding in this matter will be appreciated.
Regards,
Wow...
Yeah welcome to the club.
@NianticTintino @NianThib Can you guy AT THE VERY LEAST tell your support folks that deleting accounts WILL AFFECT WAYFARER?!? PLEASE update the verbiage used on the requests and emails and tell your support the CORRECT thing to say because the thing that leads to this terrible horrible no good bug (deleting an account) can be avoided if you weren't straight up lying to us.
Until you can fix this bug (which is supposedly being looked into for well over a year now) which probably wont be fixed for another 2 years...
They just dont know
Hello again,
Just to reiterate, deleting the Ingress account will not affect any Niantic tools. Please contact Pokémon GO support, if you are referring to Wayfarer access via Pokémon GO.
Regards,
Ugh.
Unfortunate as you could have salvaged the Wayfarer badge in Go possibly by not going through with the deletion.
That's really poor that they gave you that information when this has been known about for a while.
Just wanted to get rid of my ingress because I didnt use it. So disappointed and sad now...
In my experience support has 0 clue that this is an issue and will just send you around in loops. THey'll tell you to contact pokemon Go support, Pokemon Go support will tell you to talk to wayfarer support, Wayfarer support will tell. you to talk to Niantic support proper, they'll tell you to talk to ingress support, repeat repeat repeat.
Niantic, TELL YOUR PEOPLE THE CORRECT INFO.
Technically any submissions you made are still in the system and will go through the process and your accepted submissions are obviously still there.
Not that it's much consolation as it shouldn't happen to begin with or at the very least there should be a warning about your Wayfarer account being reset.
Hi @Bergischen-PGO! We have included this report in our investigation and we would appreciate your patience as we do not have a timeline for its fix.
Sorry that happened to you too. Basically the only thing you can do is... start reviewing again to get your platinum medal back.
Mine was wiped over a year ago and i lost my platinum medal too and still to this day I havent earned it back I kinda gave up on reviewing.
It's too late.
If it can't be fixed at the moment the correct action is to make sure that a player of any game is made aware that a complete deletion will reset their Wayfarer account and their in game achievements.
Hello everyone.
Thank you for your words and trying to help. Until now nothing happened and I barely started reviewing a little bit. But its really sad.
I did not have the platinum like Trevor. But still...
Also stupid I cannot make an ingress Account with the same E-Mail Adress like before.
Have good day!!! And thanks again!
Next funny thing: I started with "Good/Gut" and normally everyone starts with "Great"/Super".
Are you sure that your team will investigate this issue and fix it, and not pretending the issue as a new norm just like what your colleague @NianticAaron has said before?
Also, Wayfarer account banned is another possibility that would happen if anyone requested their game account deletion, if you didn't know.
Nothing happened. Scam like always...
and????
And... It will continue to happen to other people until a fix occurs.