[Resolved] Submissions deducting two nominations
NianticCasey-ING
Posts: 538Niantic › admin
Thanks for your patience while we investigated the issue in Niantic Wayfarer that was resulting in a single attempted submission to result in duplicate submissions. We’re happy to let you know that the issue has been resolved. One successful submission is now only subtracting one nomination.
The issue also affected the number of available nomination slots by deducting an additional slot for each duplicate nomination. We are unable to manually reinstate the nomination slots for the affected players.
However, to make up for this issue, the nomination cap will be doubled for everyone: 7 -> 14 in Pokémon GO and 14 -> 28 for Ingress nominations for everyone from March 19 to March 30. We'll be holding a second, elevated nomination period, that is still pending scheduling.
Thanks for your patience while we resolved this issue.
Comments
Thanks for your hard work resolved the buf, the bug is kind of annoying. The compensation is also good. But the timing is kind of bad, given the world situations where many of us are doing self isolation and cannot do nomination outside. I have a suggestion to improve the situations on General discussion maybe you could take a look of it. Thanks
thanks for the hard work to put all information in one place.
Ótima solução.
@NianticCasey-ING Hi Casey, just a quick question related to the end of this event -
I'm currently somewhere that it is safe to be outdoors (or at least not illegal). You've said that the end of the event is March 30th - will the extra slots disappear on that day, or will they be in effect until they are used (and just not regenerate 13 days later)?
If they do disappear, what time would they disappear on March 30th?
Thanks for updating us with the status and for making this right.
iam sure you can only use the 7 submissions only end of march! because in other way this event wouldnt end.
I just had a double submission yesterday, March 20, 2020. This docked me two nominations.
Are you running the latest version of the app(s)? Check to make sure you're you you date in your Play Store!
Hi there, good question @MidnyteFM-ING, I confirmed with the Wayfarer team that the doubled limit will only be active during this window. If you're not able to take advantage during that time, it will not carry on (i.e. use it or lose it).
Due to the current public health situation in many countries blocking many people from being able to physically move around, we're going to be scheduling a repeat of this makeup. I can't confirm when because...well...we don't know how long this situation is going to last and we don't want to redo this same event with the same limitations.
Stay tuned, I'll make sure you get an update as soon as we're able to schedule this second event.
@NianticCasey-ING Thanks for the clarification, Casey. Just one more question - would you or the team know what time they would disappear on the 30th? I know usually, things begin and end around 19:00 UTC - will these end at the same time, or last until 11:59 PM local time?
Thank you Niantic 😊🙏🏻
I was able to use all of the extra nominations on the weekend.
The last two days the cooldown of the normal nominations expired and I had 6 slots again, but today I see that I have no nominations left ...
@NianticCasey-ING It's a little disappointed that regular nominations were also deactivated on the 30th.
It seems that my regular nominations, which would have been available today, got reset at the end of the extra nomination period as well. What was the point of getting and using all 7 extra nominations when you lose your regular 7 nominations at the end of it?
I'm with @MortalXa-ING and @Elwoody1-PGO above. I used the 14 bonus nominations on the 21st of March and I had 9 nominations come back from cooldown between the 20th and 31st of March. They are all gone now. Nowhere was it stated that we had to use all of our nominations before the 31st or lose them all, not just the 14 bonus ones. I would have been fine with losing anything left over on top of my normal cooldown, say I had not used all 14, only 12, making my total on the 31st 11. Removing 2 at that point would have been fair game. Taking away those who came back from cooldown during the "bonus" event instead of whatever was left from the ones granted us on the 19th is a major flaw.
What if I had used all 14 bonus nominations on the 29th instead? I would have been locked out from nominating anything for almost 2 weeks even thought I should have had 9 slots free.... I don't call this "use it or lose it" because I did use it. What you took from all of us are the nominations that should have been avilable to us without the event itself.
(Honestly those who did not "use" it gained more from this event than those of us who did, because they still have their "normal" nominations untouched)
So I also lost nominations. Got 4 Pokémon nominations back yesterday and submitted one. My other three were taken away when this bonus ended. I had non available on ingress to lose.
Also, does that mean my next 4 pokemon nominations I am supposed to get back will also be taken? What about my next 14 ingress nominations? How is this a bonus?
doubled submission errors are not the reason why everything other with upgrade stuck in queue?
Mine still subtracted two just a few days after this was supposedly fixed. Was there a delay in the fix or did the fix not work correctly?
I've just had this seemingly happen now.
Submitted a nomination, received a unable to upload image error. Believing this problem no longer existed, I tried that nomination again. Same thing happened.
I then tried again and received an unable to process error 64/65 or similar.
Quit out of the nomination, and received an email telling me it went through. Game still told me I had 2 available.
I tried another nomination, and just got the unable to proceed error straight away. Restarting my game told me I was out of nominations.
Wayfarer account currently just shows me the two emails I received from my three attempted nominations today.
(The first one also made me press submit twice, but I didn't catch the error on it, and it successfully submitted the second time)
Clearly broken again. If I knew it wasn’t fixed I wouldn’t have hit submit multiple times. Now I have 5 of the same nomination!
There has to be a solution which lets you remove the duplicate submissions and return them to me. The whole “we can’t give them back” solution is unbelievable. @NianticCasey-ING
@NianticCasey-ING Tagging you here as well. It appears yesterdays Maintenance broke the submissions again causing peoples nominations to go through 2-5 times per submissions.
@NianticCasey-ING could you keep us updated what is happening here? it seems things are totally broken.
@NianticCasey-ING I'm not sure why the system can't do a search of all queued and in-voting nominations and do a search where the photo data files are identical and pull the queued ones from the system. I know that coding wouldn't be easy, but would be a good fit to have in place if/when this inevitable happens again.
@NianticCasey-ING ALL 7 PoGo nominations taken this morning because it errored while submitting.
Apparently @NianticCasey-ING is aware and they're hopefully working on it.
Hey folks,
Just wanted to provide an update from the other thread: https://community.wayfarer.nianticlabs.com/discussion/comment/7208/#Comment_7208
Hi @NianticCasey-ING i do hope you had some days off and relaxed a bit. It is back to business now here where i am, and i hope you can keep us updated on the whole kerfuffle that has been the last weeks.
Still not quite resolved for me, but I don't even get an error message. Interestingly enough, the original duplicate submission error was never a big issue for me, as a nomination which displayed error 64 went through and is in the game now, as expected.
But now, when I submit something, sometimes the game doesn't confirm my submission (or display anything else) until I can press the submit button again. When I do, I lose THREE submissions and that's really bad.
I lost 3 submissions yesterday as well, but only 2 made it through to Wayfarer (as full duplicate) and gave me confirmation mails.
Nomination ID: PI/zI5qQ3dsQ57N/yw7pZMrJkt6jXHK5wqXCILARjiI=
Nomination ID: gNRVXJn+yN8V9k2IqRv7CNJOAC8Q+uCMFzjUylfSlsQ=
Just lost a submission as well due to error 64 duplicating my submission over the weekend. I'm assuming no chance on getting back my nomination quota?
Nomination ID: fNqmni37ygMPBouHY2RZapc/flzO8DrdbfcB/2m/3P0=
Nomination ID: uOIRJx/BpKET95nihZkLj/G8lZZ2MZcILJp2gZoFKAg=
The bug is back, it happened to me yesterday.
Nomination ID: 7Clgp9Tf4LuBtVZRwNX0YNy47PmRpYGJjCucU2YKn48=
Nomination ID: x4EQP+DxJV9wDi8vciJQ8mnnrE9g1661iXdSVYaB3m0=