Why can't I post appeals via Support Chat anymore?

patsufredo-PGOpatsufredo-PGO Posts: 3,784 ✭✭✭✭✭

I think since the introduction of new abuse form that support chat is less useful (or maybe worse) now for reporting Wayspots or appealing rejected invalid Wayspot reports.

For instance, the last time I tried to appeal rejected invalid Wayspot report via support chat (I've reported the Wayspot via in-game first, and of course I got my rejection email), I got this message this morning:

Hello Explorer,

Please reach out to our dedicated team using the following link and they will be able to assist you accordingly:



For real, how many times Wayfarer team need to be reminded that the form is supposed to be filled by location owners or managers??

Back to my rants, personally I would prefer to post my appeals through support chat for speed and safety. So, why would Niantic prefer us to post appeals into this forum and not via support chat? Didn't they even realize forum appeals tend to be slow (or sometimes they just forgot to respond appeals), not to mention that sometimes commotions would happen in forum appeals section when several users disagreed to the appeals or the posters themshelves?



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