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1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Comments
This bug was also reported on the Ingress community forum and marked as "working on a fix" less than 12 hours later.
https://community.ingress.com/en/discussion/12829/additional-photo-does-not-appear
Yeah, I’m experiencing this glitch as well on several different portals I submitted pics for.
This is occurring more often with pictures I am getting approved, but never show in game. This needs some attention ASAP.
I've had this occur on last 6 photo edit submissions some were second attempts, but all were approved and none were added to the portal.
Hello,
For some time now, I have noticed that some of my validated photo submissions do not appear as portal images in Ingress. Some recent examples attached.
And
I cleared the cache and restart Ingress. Nothing changes.
A few weeks ago, I submitted the same image three times before it appeared.
already reported, check the discussion below
https://community.wayfarer.nianticlabs.com/discussion/9079/photo-bug-accepted-but-not-in-the-game#latest
OK, thanks.
I submitted four photos. This is what I have had happen.
Nov 28 - Approved - NOT showing (approved 12 days ago)
Dec 1 - Approved - NOT showing
Dec 8 - Approved - SHOWING!!!!
Dec 8 - Approved - NOT showing
@NianticCasey-ING do we need to resubmit these older ones or will there be a fix that brings them forward?
I hope the problem will be resolved for future pictures and that pictures that have not appeared so far have to be submitted again, otherwise I would find it very poorly solved, because I have submitted some photos up to 4x in the hope that they will appear at some point. ..
Hi folks,
Apologies for the radio silence on this issue. I have been talking to the Wayfarer team on the best way to address this. The good news is that we have an internal database update planned for early next year that will re-sync all accepted photos with the games and resolve this.
I'll make sure to add a comment here once the fix has been pushed. Thanks!
@NianticCasey-ING
Does this mean that if I have submitted the same photo several times because it did not appear after acceptance, the same photo will now be shown X times on the portal with the re-sync instead of just once? If so, then I don't think that's a good solution.
And... @NianticCasey-ING since you're answering here and maybe reading along here ... I've been waiting for an answer for months. I would like that finally cleared up. https://community.wayfarer.nianticlabs.com/discussion/comment/47662/#Comment_47662
I also has this occur on 2 of my recent photo updates Including one that would add the first photo to an old incorrect post office portal
So the issue still persists, I have submitted pictures of a few more wayspots. I hope I can see them soon .
@NianticCasey-ING Was the photo process completely shut off to add photos to a waypoint? My past 10 approved photos none of them appeared on the waypoint.
Previously even with the issue a couple showed up on the waypoint but now I’m 0/11 showing up on the Waypoint. This is really delaying fixing the photos on waypoints.
The whole process of adding new photos is still working.
I submitted 8 photos yesterday and as of this post 6 have had a determination made. All those that were accepted have appeared in Ingress.
Hey, I have a good news (just as Hikari588 said), the additional photos are working!
Today I just added the new photo on the morning, and I recently recieved an email with the confirmation!
Something I have to say is that the old photos accepted are not appearing (only the new one). So I think we need to send again the photos in order to appear on the game.
NianticCasey-ING did mention that the planned database update early next year should bring across all the missing approved photos, so you shouldn't need to resend the old approved photos.
It would seem like something has changed on the backend already as I am getting determinations made on photos I submit within a day recently compared to roughly a week previously.
I added a better photo to a portal / stop and a month later I received the email that my photo was accepted and is available on the scanner, but when I checked the portal there was no image.
Is there a problem with the system? because I did the same with a couple of portals this year and everything worked fine, my photo was added without any problem.
It has also happened to me with the titles and descriptions, I received the email that the changes have been accepted but they are not reflected in the portals or Poke Stops.
Is this resolved? I have few new submission which got approved and reflected in the portal. But few ones I submitted a few months before are still not visible in the wayspot.
@NianticCasey-ING Any update on this bug?
@NianticCasey-ING Any update on this issue? Or any update on when the previously accepted photos will be uploaded?
I still hope that the old photos do not appear afterwards, because as already mentioned several times I have submitted some photos several times in the hope that they will then appear. That wouldn't be nice if they were available several times.
Well the opposite is true, I drove over an hour to get an upload a photo of a location. I would rather not make that drive again to submit the photo.
Can we have any kind of update to the issue this week, @NianticCasey-ING? Newer photo contributions have been successful. When & how should we expect the re-sync you mentioned?
Still no update, @NianticCasey-ING? Just had a new photo approval not sync.
That could be the reason:
https://community.wayfarer.nianticlabs.com/discussion/9079/photo-bug-accepted-but-not-in-the-game/p1
@NianticGiffard Please add the image to the portal. It's better than the old one.
Hi @NianticCasey-ING.
As for my approved request for additional photos, there are no more photos when I check the scanner.
I received my approval email at 23:35 (JST) on January 31.
The target portal is this one.
「さざんか」のタイルアート
https://www.ingress.com/intel?pll=35.973618,136.136228&z=15
@NianticCasey-ING Could we have an update on this on going problem?