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1. Browse the known issues section or check if another user previously posted about a similar issue.
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3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Comments
Since the 16th of December, some emails have not been sent through, despite either a key being awarded or the nominations' status on Wayfarer being updated to Accepted or Rejected. No particular thing has changed on my end, but many people in our group are reporting similar: no emails for approvals or rejections.
This may have happened due to the Google services outage that happened earlier this week, which may have caused a lot of emails not to come through or possibly messed up the configuration. All of us have our settings to English, nominate through both games and we do not seem to be getting emails from either our accepted PoGo or Ingress submissions.
Are you able to investigate?
Hey folks,
Thanks for the additional information here, my apologies for making incorrect assumptions about the issues at play. Additional apologies to @Zadro00-PGO for dropping the ball on your original bug.
To summarize the issues at play here: inconsistent experiences with receiving emails from Wayfarer. Specifically the following:
I'm going to surface this issue with the Wayfarer team and work with them to diagnose and prioritize resolutions to the issues above. Again, my sincere apologies for the oversights involved in this situation and for not handling this better.
Hi there,
This is an ongoing issue, I have added this to the current known issue and will be posting updates here:
Thanks!
Just an update, with this issue being so nuanced and pervasive, I've created a separate thread whereby folks can keep an eye on any developments. You can see it here:
Thanks again for your patience!
Today I made two new nominations in pokemon go and it has been five hours since they were made and no confirmation by email of the nomination arrived. Nor did the nominations appear on the wayfarer portal. A nomination made two days ago if an email arrived and appeared on the wayfarer portal. Coincidentally, the Pokémon Go app on Android was updated today.
No worry.more or less evertone is having this experience, probably because Niantic is looking at abusive submissions.
If all is fine you will be able to see them tomorrow morning. As soon as your counter of available submission goes down tour submission is fine.
I submitted one nomination yesterday, it has been more than 14 hours, no e-mail confirmation recieved, also it doesn't appear in my nomination list.
Today the same nomination that was upgraded but still in queue after 3 days, went on voting and this evenining I realized that has been accepted. However I did not receive the mail of acceptance despite on Wayfarer it is accepted.
This is the third strange behaviour I am seeing on my updated submission:
1) I received the mail of the candidature 1 day later after I did
2) the submission was for 3 days with upgrade but in queue
3) no mail of acceptance
What to say... I hope tomorrow I will see it on pogo at least.
Still have never received an email to do with any stage if any of the nominations I've made.
I've submitted two POI minutes after each other, and I've received a confirmation email for the second proposal and I can see that one on my Wayfarer page, but I can't see the first one I've submitted on Wayfarer nor I have received a confirmation email. Is this normal?
Submitted two poi's this morning in the Ingress Prime application. I have not received any emails to show that I submitted the POI's, they are NOT listed in my nominations list, yet in app, it shows I have 12 nominations left (so two were used). My last submissions from 11.19.2020 the emails came thru just fine then. I did check the spam folder, no emails.
I did recently receive emails for accepted poi (12.27.2020), as well as a poi edit (12.27.2020) and a reported poi (12.28.2020).
So did they go through, or are we still having issues?
Also, most of the time the Ingress Prime app crashes when you take a picture...
Hello,
some time ago, I've made some new submissions for the portal network. The counter for the amount of possible submissions is counting down like it should, the game is saying that i will receive an EMail but...
NOTHING is happening! I'm not getting EMails, not even in spam-directory and the submissions are NOT showing up on wayfarer.
Another rejection on what I would consider to be a 4-5* nomination but have no idea why it's been rejected.
Simple answer to this would be to include the rejection reason and any comments made by reviewers in the Wayfarer nomination view.
It really wouldn't be that hard an update to things surely? Is that even on the realm of possibilities @NianticCasey-ING? Oh and the reason I'm mentioning this here and asking you directly is since you closed the newer thread where you've confirmed the email issue. Thanks.
hay alguna solución? ya que hago nominaciones y no me llegan correos de aceptación rechazo e incluso cuando se nominan @NianticCasey-ING @NIACHAOSMONKEY-ING @NianticAaron @NianticAtlas @NianticAndres @NianticBrian-ING
Hi @NianticCasey-ING It's been a couple of months since the last update. Can we please get a new update? I am still experiencing this issue where I do not get any emails for my nominations.
Same.
Hi @NianticCasey-ING Still waiting for an update after 2 months of no updates.
Really frustrating to get a reject and have no idea why, 2nd time a POI has been rejected I fully believe it should be a POI but of course no idea if it's the photo or description, no idea at all. Would really like this error to be resolved...???
Hi @NianticCasey-ING Still waiting for an update from last year!
I didn't receive any Mail since 2019 neither about nominations nor about accepted or rejected nominations.
Is it possible to receive any Mails subsequently?
Hi @NianticCasey-ING I am still looking for an update.
And hopefully not one on a locked thread where we can't ask for further updates!
@NianticCasey-ING Starting to feel like I am Mr. Lorensax in Ferris Bueller's Day Off calling Bueller's name with no response. Where is an update on this?
I'm a level 43 and have been submitting for a long time, but have never EVER recieved any Wayfarer/Pokemon Go Submission emails. I did contact Niantic a a year or two ago and was just told to make sure I had the emails and notifications tab selected in the game settings. Which it has always been. Yet nothing. I'm linked via Gmail and Facebook. I get the normal emails from Pokemon about upcoming events etc but that's it.
Thus dilemma is extremely frustrating as I'd like confirmation but also I'd like to see the reasons why our local library keeps getting rejected when libraries are a top nomination. Yet I can't.
I have checked every way to enable this. Clearing cache, checking junk mail/spam, I have a new phone too, everything linked correctly, selected for receiving emails etc.
Nothing.
Please help us fix this Niantic!
Ah yet another rejection after spending a **** of time reviewing to get an upgrade for it, really frustrating beyond belief.
Wonder when this fabled roadmap for a fix is going to appear, 22nd of Feb according to @NianticCasey-ING last post in that locked thread.
Hey
I've been submitting a bunch of nomination in the past months (hit level 38 in PoGo in January) but I never got any email of any kind.
thank you so much
Formerly, I log in with Pokémon Train Club with Linked Gmail, I got no E-mail at all.
Now, I log in with Gmail & add link to Facebook, I got e-mail.
still do not know what cause the problem
And I still don't get any emails, how long does a bug need to be around for before it becomes comical?!
Three out of my five submissions have been rejected and I've received no email. I'd love to know the reason it's rejected!
It would be nice to get emails but alas it's not high up on the priority list to be fixed it seems, very little updates and when they do its seemingly a complex issue to unravel.
Only been a known issue for a year now but hey as long as they can release new features what little does this bug matter.