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1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Comments
Another bug, related to the account deletion. When two or more niantic games share the same email address, they are connected with niantic social. If the account of one of the games will be deleted, it’s still connected with niantic social and the deleted account is shown in the active game account.
Deletion of this link is not possible according to Pokémon support
I have the same problem as above, I hade over 8500 agreements as I have been reviewing for a couple of years now through ingress. I requested the deletion of a low-level pokémon go account connected to the same google account that I use for ingress - and suddenly all my work was gone. I really want my progress back as I was working on an onyx badge in ingress... I have sent a bug report through the ingress app but can you please help me?
@NianticCasey-ING @NianticAaron-PGO
Answer please, we need help and a solution to our subject. If you can't offer us a solution, at least recognize it as a bug/problem and fix it!
@NianticAaron-PGO @NianticAaron-PGO @NianticAaron-PGO @NianticAaron-PGO @NianticAaron-PGO
We didn't need our Ingress acc (our right to do that) and we wanted to delete it! However we lost all of our progress and medals to Wayfarer & Pokémon GO due to THIS!
Please help @NianticAaron-PGO.
I had more than 3,3 k review with my account. I have the same email account with pokemon go and ingress but I deleted my account from WU with this email. Now my stats in wayfarer had been deleted.
Hi @NianticAaron-PGO
Hi @NianticCasey-ING ,
another month without a solution went by.
Can you provide new details regarding a solution? When will our accounts be restored ?
At the moment seven players waiting for a solution
@thinorangehaze-PGO
@TheLousyJedi-PGO
@SayAm3n-PGO
@JMTSushi-PGO
@UlaMartinez-PGO
@qatteriin-ING
and me @adler391-PGO
Any news for us?
thanks and regards
Hi @NianticAaron-PGO,
Hi @NianticCasey-ING,
any news on that topic?
still got no answer and no data restored.
When will you move this topic to the known bugs?
Thanks and regards
You seriously need to resolve this issue asap, there's an ingress event coming up in 10 days in which we would earn double stats on recon badge but I have no incitament whatsoever to review since you've taken my 8556 agreements away. I want my onyx badge! Medals in PoGo are not crucial for the game, but badges in ingress are. This is just ridiculous!
@NianticAaron
Another week without a solution or an answer from the team went by.
Could you please ask again, when there will be a reply to our issue, or when the data will be restored?
thanks and regards
@NianticAaron I think I was hit retroactively with this bug too, although my old Ingress account (with same email as my PoGo acct) was deleted in January 2019. When Wayfarer reviews were opened to PoGo players, I had to contact Niantic Support to get my account white-listed to be able to review.
I had posted my issue almost two weeks ago here https://community.wayfarer.nianticlabs.com/discussion/9207/my-wayfarer-agreements-reset-and-i-lost-my-gold-review-badge#latest . All that I have received was a thread badge of Known Issue but no follow-up.
I earned the gold badge the moment it was released and my approval rating was well over 80%. This is not exactly making me want to re-earn my gold badge (my current agreements now sit at 12).
@NianticAaron
Another week without a solution or an answer from the team went by.
I want my over 9000 reviews and several nominations bacK
No answer, no update, still missing my reviews, nominations etc. I reviewed for hours and hours, over 9000. And everything is gone.
I haven’t lost hope to get my reviews back, yet.
So any new status @NianticAaron-ING @NianticAaron-ING ?
Any answer? Any help? Niantic, you have already started improving your Wayfarer and fixing bugs or adding new features. Is this so hard to help us with our accounts and fix this bug (of when you delete your Ingress account you lose your PoGo Wayfarer progress)???
It’s been 5 months now ! What is taking so long? I want my reviews back!
What annoys me the most is that you don't get any response from Niantic.
You invest hours and hours for free and are treated like an annoying supplicant.
I was a Pogoer to start with but prefer ingress. I now want to delete my pogo account but these bugs in this thread made me think otherwise
just want to remove traumatic memories from my life that would be great.....
New year, old problems. I still want my reviews back.
@NianticAaron
@NianticCasey-ING
where are my reviews.
i had more of 9000 of them. All gone after deletion of a level 2 ingress account, that should have been connected to my Pokémon account.
still got no answer from Niantic. It seems you don’t care about your users.
Any news ?
@NianticAaron
@NianticCasey-ING
I used to do hundreds of reviews a week, but since you deleted my history I have no energy to start over again.
I did over 9000 reviews, spent hours and hours, and I don’t get a lousy answer. No excuse from Niantic side.
That really shows what the wayfarer community means to you.
Again no reaction from Niantic since my last post
I have 15,307 agreements, according to my onyx recon badge stats in Ingress. When I log into wayfarer.nianticlabs.com I can see the status of portals I've submitted, including which were upgrades, via Nominations Management. However, my profile has been reset so all statistics there show as zero.
All progress towards my next upgrade has disappeared. I have no idea what this number was, other than between 0 and 100.
I have a similar problem to this. I had my personal email tied to my pokemon go account when I started playing and then decided to change it to a public Gmail account under my trainer name. I just thought that would be cleaner.
Evidently I created an ingress account and tried to do the same thing but it never unhooked from my personal email. So one ingress account was tied to both my personal and public Gmail accounts.
Meanwhile my kid wanted to play PGO but doesn't have email so I created a PGO account for her and tied it to my personal email account, the one I used to use for PGO.
Everything was working fine in wayfarer until she hit level 38. She wanted to take the test to review pokestops but when she logged in to wayfarer with my old email address it gave her all my review history and upgrade percentage. The POI I have created are still under my public email account in wayfarer. So my wayfarer account looks like someone brand new to reviewing has already had 60+ POI approved with 20 or 30 stuck in voting.
I could live with this except I'm concerned that my Wayfarer badge is never going to increment again. I have over 5k agreements in that badge and I'd like for it to continue to grow. My kid ... she'll probably do 10 reviews and get bored. She is not going to ever have enough agreements to earn an upgrade. We might submit some POI together when we're out on a nice day but this won't be a focus for her like it has been for me.
I would really like this to be untangled without losing my progress.
I should say that I finally unhooked my personal email from ingress. It is no longer tied to ingress at all.
Sadly no new status on this issue.
Neither any reply from mod or support nor got my stats recovered.
Still haven’t got my reviews and nominations back.
Seems that I have to join the guys from the "My-stats-got-reset Club". I also lost all my progress and had to take the quiz only to find that I would lose all my progress achieved in three years.
I told my story here but got no answer — https://community.wayfarer.nianticlabs.com/discussion/comment/80854#Comment_80854
Please, @NianticAaron @NianticBrian-ING @NianticCasey-ING or anybody who may relate, take some actions concerning our issue. Here are the players who have been waiting for your reply:
@thinorangehaze-PGO
@TheLousyJedi-PGO
@SayAm3n-PGO
@JMTSushi-PGO
@UlaMartinez-PGO
@qatteriin-ING
@adler391-PGO
and me @kgoirs-PGO
Please, @NianticAaron @NianticBrian-ING@NianticCasey-ING or anybody who may relate, take some actions concerning our issue. Here are the players who have been waiting for your reply:
@thinorangehaze-PGO
@TheLousyJedi-PGO
@SayAm3n-PGO
@JMTSushi-PGO
@UlaMartinez-PGO
@qatteriin-ING
@adler391-PGO
@kgoirs-PGO
@Latzstar-PGO
The number of Players with the reset tissue is increasing , @NianticAaron @NianticBrian-ING@NianticCasey-ING
Those players are affected:
@thinorangehaze-PGO
@TheLousyJedi-PGO
@SayAm3n-PGO
@JMTSushi-PGO
@UlaMartinez-PGO
@qatteriin-ING
@adler391-PGO
@kgoirs-PGO
@Latzstar-PGO
@DisMysticAll-ING
@magio09-ING
hi @adler391-PGO i've discover something, i used to have an old pogo account on the same mail of ingress, that account was pogo banned back in 2016, but still active in ingress. now if i try to login in pogo with the ingress mail, it let me create a new account, so niantic must have done some cleaning in the banned mail db, and this has gone in some kind of conflict so it resetted my wayfarer ingress linked accont
That’s nearly the same what happened to me. I had an Ingress Account linked to the same mail as my pogo account. I requested to delete the ingress account and all my wayfarer stats were set back.
https://community.wayfarer.nianticlabs.com/discussion/15593/wayfarer-profile-count-reset#latest