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1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Comments
Hi folks,
Thanks so much for sticking with me while I work with the Wayfarer team to figure out what's going on. It seems like there are two issues running parallel that folks in this channel are experiencing:
The team has reviewed issue number 1 and there doesn't seem to be anything impacting this at first review but they are still reviewing.
For issue number 2, it would be helpful to have some example Wayspots that have Upgrades applied but are stuck.
Thanks!
My conjecture is that the number of reviewers required to reach a decision has been set to something high, while the HPWU update was going on.
It seems likely that wayspots in review are not reaching a decision in their “normal” amount of time, this is affecting agreements - as no final decision is seemingly being made, both in Wayfarer “Wayspot Accepted, Rejected, etc.”, my upgrade % in Wayfarer as well as my Recon and Wayfarer badges in Ingress and PoGo respectively.
Activity in our communities has slumped as people seem to be reluctant to review when their efforts aren’t being registered.
Hopefully when this issue is found and solved, wayfinders can expect a flood of decisions and agreements, rather than how they are dripping through, at present.
Hi Casey.
Thanks for getting back to us today, here are my 3 examples, 2 are upgrades and 1 is not upgraded, I've included the non-upgrade in case you need it as a baseline to compare with.
It's not unusual for problems only to come to light when users/customers raise the issue, especially with something like this where it is still working, just not quite how it's supposed to. I long ago lost count of the times this has happened at work, despite extensive monitoring.
I also wondered if it was the number of reviews/score to make a decision that might be causing the issue (based on my limited knowledge), since some have been going through.
@NianticCasey-ING Many thanks for the update! I have one with an upgrade that has been in the queue since the 10th if that helps (nominated on the 10th and upgrade applied same day). I will get the nomination ID and add it.
Z0yGtdrfEsm3U4fPNNkU3izwlZS9tm1ppw6JhSPU2Oo=
Remember the last time upgrades stalled? I do. At one point, I had 18 nominations ACTIVELY upgraded and you said everything was fixed. It took additional months for them all to be accepted.
That, or you guys have a pool on when I finally get my Onyx Recon and want to hold off me getting it 🤪
I Had an Upgrade applied in the Weekend, it went Into voting today.
It should have Been accepted by sunday or monday. (Or rejected)
Besides that, there have Been No acceptances or rejections since the Weekend.
Thank you @NianticCasey-ING for keeping us Up to date
This one has been in voting since the 11th of January. I asked around in my community and is still today being reviewed:
Academia - The Queen
🤣🤣
I only have one nomination in voting at present which has had an upgrade since at least 11th Jan (approx 48 hours at a guess since it applied). Usually an upgraded nomination I would get an answer on within 24 hours max, but tbh I had assumed it was a general issue from what I was hearing rather than an issue with upgraded nominations
ETA came back accepted a bit over an hour after posting
Update - my progress towards update has started moving again a little. The upgraded nomination hasn't moved into voting though. They usually go within the hour of getting the upgrade.
Hi Casey, this was upgraded on 1/10, usually answers come in about 4 hours, this one seems stuck three days on. Thanks!
Hi @NianticCasey-ING - thanks for your help. Here's another example of a nomination that's stuck. It was submitted on 1/6, my upgrade was applied on 1/7, I think it went into voting on 1/10 (slightly longer than usual), and there has been no change since then.
I am from Indonesia, I have 3 upgraded nominations. It has been more than 3 days, one of them is still invoting and the other 2 are in queue, and I have found some trainers in here also has been dealing with the same issue.
Hi Casey.
Thanks for getting back to us today, here is my example. Best regards
Number 2 inherently causes number 1 I believe.
Hi @NianticCasey-ING this one was upgraded on either Saturday or Sunday. My typical decision time once upgraded has been < 2 or 3 hours, not days. Thank you for investigating!
Hi Casey.
Did you guys do something? my upgrade counter just jumped from 35% to 75% which is more than double what I've had over the past 2 days, speaking to some of the UK team, theirs jumped up too.
I hope it has been resolved, my agreement increased from 80 to 93 within few hours without reviewing. Location : Indonesia
Me again.
Seems like someone definitely fixed a problem over in the Wayfarer department @NianticCasey-ING, just got an upgrade and the counter is steadily climbing again, so it looks like whatever happens has been fixed.
If you don't mind me asking please Casey, can you tell us if there was something that caused a block? Did the wayfarer team find something that shouldn't of happened?
Lastly, please can you make a note of this? If anything similar happens in the future, we can point back to this as reference?
I cannot give you feedbacks on upgrades because I do not have nominations right now but apparently in my case agreements are arriving quicker than yestwrday. So it seems that issue of slow agreements is almost solved for me
Regarding the Upgrade issue:
I got only one nomination upgraded to highlight, ID: U1AEUFdUAwZSB1FXBA4GCVlVUl4EXldRVlQBBwdUWlZLBwcH
Stuck "IN QUEUE" for over two days with Upgrade
The issue with "agreements aren't coming in" (even those without Upgrades) has been fixed by Wayfarer team. My Upgrade percentage increased by >45% the last few hours without reviewing. Many thanks for that.
Definitely something has started moving again - I've managed to earn a whole upgrade overnight (while I was asleep!) and my one stuck in the queue has moved into voting. Hoping that goes through quickly now!
I have this portal hanging in queue despite upgrade
hi, i have the same Problem ;(
Hi all.
It's now morning here in the UK, agreements definitely are processing, but there is definitely something still off with upgrades not getting sent out like they should be.
Please can you update us on this when possible?
Thanks again from the myself & the UK team.
For info, I am also UK and have had one of my upgrades that was in voting accepted this morning (two pending, but one only moved into voting this morning)
No.
You may not be familiar of a similar situation that happened last year. In November, I reported an issue where upgrades changed from taking ~1-2 days for approval to... At the time, up to a week. I was told not to worry, upgrades don't necessarily speed things up, and given incorrect information from Support. It took several months for Casey to admit there was an issue, and the final decision was to ultimately victim blame us for potentially having false abuse flags. They claimed multiple times that the problem was fixed and said at one point the team had manually reviewed and fixed all but 100 nominations before calling it good. At that point, I had 16 nominations ACTIVELY upgraded that had been upgraded & in voting longer than a week. Despite consistently re-reporting it, they took additional weeks to months to be approve. I've never felt more insulted and less valued for the efforts I put into the system, and Casey never apologized or offered any sort of compensation for the failed upgrades.
https://community.wayfarer.nianticlabs.com/discussion/7/known-issue-delays-in-upgrades
we are not gonna talk about Judy. Infact, we are not gonna talk about Judy at all. We keep her out of it.
I am thankful that the situation has gotten a bit better with the contact to Niantic. After all i am still embarrased on a daily basis, and as Gendgi says, feel more insulted with every days, when i think of the effort I and my sons made to the database.
I get upgrades trashed constantly, with having them accepted when i let them unupgraded. I get trashed perfect submissions, because people just think, that is a bit meh.
As Gendgi, and surely alot of other Wayfarers say, we are not getting the credit we deserve, as we are just humble servants that can be replaced by random lvl 38 pgo players.
Theres a few people that do everything, and i think these people should be at the Table when things are discussed at Niantic. Be true to yourself. We are the ones that basicly do the work. Be fair, do treat us like your colleague at work, give us the credit and payment we deserve. And i am not mentioning AR Scans at all.
you are welcome, I will provide a upgraded but stuck POI with you.
Suggestion-ID: pGZRDVJcQLTeRaRAw5LWBgEbHxThq/UanttSczLns7w=
Also I must add that I reported the region as a dead voting cell at least a year ago.. the whole cell system needs an update to avoid dead cells that take ages for votes.
Thanks!