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1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Comments
Hi folks! We are currently looking into and will follow-up with an update pretty soon on the status update. In the meantime, I appreciate your patience.
Thanks for a reply.
What is funny/ironic is that I am seeing everyone here panic that after a week about the Sync issue not working. Everyone here is complaining about the waypoints/ points of interest / pokestops not syncing to Pokémon Go. In Harry Potter Wizards Unite, they had the same bug, but the devs didn’t get it fixed for almost 7 months. They had to do a manual sync which helped get everything missing for the last 7 months, but it’s not syncing again it seems.
With that being said it’s only been a week so it’s nothing compared to Wizards Unite players who had to wait far longer than you will hopefully have to. Be patient and hope they fix it for you all soon and not be 7 months later.
Both situations are unacceptable. I don't see how this should just be ok because things were worse in WU. Let's not set that standard? lol
I never said it was acceptable, I was saying that people need to be patient as well since this issue probably takes time. Yes it is unacceptable that they are lacking communication and it’s quite sad.
They will probably have this issue fixed hopefully soon and say it was a basic bug, yet it took them 7 months to figure out wizards unite syncing issue. It just frustrates me that they treat this community with more respect and value than the WU community.
I have the same Problem with These two Stops. If possible, please check them:
1) 47.310326, 10.968329
2) 47.305752, 11.044787
They should be already in Pogo, but didn't appeared until now.
Thanks for checking.
Pgo is a different Thing than hpwu.
My own idea is that is useless to add pressure on them. We cannot know how big could be the problem. What we do in a second, as to press a button, requires time to guys prepared the app. Therefore, I believe at the same time it can take a lot of time to fx a sync problem, mainly because probably the bug could be in a very complex script program...
@NianticCasey-ING Why isn't Niantic helping us?
They do! this morning Giffard replied to this thread and said they are working on it.
1/15、1/16、1/17に承認されたポケストップがまだ実装されていません。Ingressのポータルとしては即時、実装されましたが、いつになれば同期されて実装になるのでしょうか?待ち遠しいです。修正お願いします。いつも、ありがとうございます。
Asking them to acknowledge that there is a problem is not adding pressure to them. If they never acknowledge that something is wrong publicly, we have no way to know it is being worked on. And no, we can't just assume that they know. That's not how a relationship with customers is supposed to work. They have to communicate what is going on or else we have no reason to trust their system.
We've gotten acknowledgement so now the clock can start on how long they've been working on it. I guarantee you that if it takes as long as it did (or continues to take) for HPWU, we will make them very uncomfortable. They provide a service, it needs to work or there will be consequences.
on several occasions we had to constantly SHOUT out the bugs and problems. some things werent heard, but people constantly kept talking about.
The main problem is that Niantic doesnt actively play their games, and doesnt actively use wayfarer.
WE are the ones that have to deal with bugs and problems, and if Niantic isnt reacting properly, we have to find other ways. As Seaprincess said, that isnt how a good customer relationship should be.
This did not appear too, nomination ID: qE/BKTOSpok1nMaP2nyYf3hctdr1inVzc09dd+RsybA=
Hi, this nomination had been accepted (nomination is eligible) but I can see it only in Ingress, not in pogo 08aHL0kSgBK4A6gWcSWgr1N2VKMMSrZZx0tEZpNqpyg=
It is great that this is being looked into thank you so much.
I nominated a location on 01 January 2021 and it got approved on 18 January 2021. But it has not yet appeared in Pokemon Go, though it is visible in Ingress. I have checked the cells while nominating it and this location is far away from any nearby Pokestop or Gym, so it should not be affected by the distance rule. I'm surprised why this is happening!
Nomination ID: BPMbm4hd+6t0jZbLp1UCcld0v0PnME4qgyp4K/dvNm4=
Same here. Approved January 18. Still not on Pogo map. Really waiting for issue to be solved worldwide.
" This war represents a failure to listen" - Padme Amidala, Revenge of the Sith. Please keep us updated, Niantic team. We would appreciate some more clarity and clear communication. Thank you for all the work you are doing behind the scenes
Hi, same problem ID: +mVM/OvpFAs2c9yiFpTPC71yC0ugFNT/LcVte3OO0Mw=
Thanks.
What kind of consequences there should be for a free game. To me is almost evident that the communication maybe is not the best. However we know that NIANTIC prefears to work in this way.... without giving too many details. And every time something like that happened, they gave as new things to play with, makig the game way way better.
So if now they are having problems and they are saying We are working on it... let s wait a little bit more. I agree is frustrating because there are efforts behind each nomination... despite that I invite you all to respect their policy.
Hi folks,
Thanks for your patience while we looked into this. There was an issue with the sync from the Wayfarer database to Pokémon GO starting Jan 15 and resolved Jan 20 PST morning.
I have confirmed with both teams that the Wayspot sync should resume today and that the eligible locations that would have synced during the downtime will be imported. Once I've confirmed that the sync has finished, I'll update here.
Yikes, did you confirm that the sync would resume with the same group that said there was a successful sync on January 15?
but there was a successful synchronization that day, the problem occurred at the end of the day, I had a wayspot synchronized at 9 am, the ones that were accepted after 12/15 pm that fell into this problem
A pokestop was added Just a few Minutes ago. The acceptance Mail came at 3 Pm today , so beware that These will come today. Normally thus should become a pokestop tomorrow
My nomination was approved Jan 14 at 10am locally, well ahead of the "standard" sync cutoff to have made Jan 15. It had not shown up by the weekend. I haven't had a chance to visit it today. Maybe you were in an area unaffected, but this thread was initiated over sync not happening on the 15th.
Yea our area is seeing POIs approved today pushed to the game, but not the ones from the logjam yet. At least there is progress now
So, if mine got approved yesterday and it fits everything to become a pokestop (got approved more than 24 hrs ago) it means this fix also affects that one or just the ones from jan 15th
Thanks @NianticCasey-ING for the update, i checked and the ones added in last days in my town are still not appeared, got the confirmation also from friends. hope they will be added soon! Cheers for the update. :)