Answers to questions asked a lot of times
Just a little compilation of answers to questions asked often in the last times. Feel free to copy and paste. You can save it via the "bookmark" feature. For this, click on the little star on the right of the discussion title.
Q: My medal is not accurate/I lost agreements on my medal. What to do?
A: You only have to wait for a few days. Your account is out of sync.
Official Niantic statement:
Thank you for the report. Please note that from time to time, stats in your Profile can get temporarily out of sync. Your stats should update and catch up soon, usually in a few days.
Q: My accepted submission is not ingame. Why?
A: There are three posibilities:
- Your submission is in the 20 meter radius of a different POI (not all POIs are in Pokemon Go, but still count for the distance-rule). If your submission isnt in ingress, it got autodeleted after the approval by the Nia system. You can submit it again with a different location (only if you got a specific area, for example on a playground, do not fake the location because of this rule!)
- Your submission is in a full lvl 17 s2 cell (only for Pokemon Go)
- Your submission is newly accepted and you have to wait a bit until it is getting synced to Pokemon Go (up to 34 hours)
Q: My submission got marked as duplicate, but the object doesnt exists ingame. Why?
A: Not all POIs are visible in Pokemon Go. Check out Ingress, you will most likely find it there. If not, it was wrongly marked as duplicate. In this case, you can report the automatical added picture on the wrong POI in the "Wayspot Photos appeals" category. Here is an example how to do so:
Q: How can I appeal rejected POI submissions?
A: You cant do this currently, the community review is not changeable. You have to resubmit it. I would suggest posting your submission in the "Nomination improvement" category first getting some feedback before rushing to a new submission. This can also help you not waisting any upgrades.
Q: Why does my nomination stay in quere/voting for so long?
A: You have to make use of upgrades, which you can recieve, when you are reviewing other nomination of other players. If noone would do this, nothing would happen with the 100% community based feature, so dont be too anoyed by long waiting times, when you are not reviewing anything. Times can also go up to over two years or even longer. But with an upgrade, you can speed it up very fast.
Q: I can't withdraw my submission. Why?
A: If you marked your submission as "upgrade next", you can't withdraw it. You can withdraw it when it recieved the upgrade, but I won't reccomend withdrawing an upgraded submission.
Q: I can't edit my nomination. Why?
A: If your nomination has the "in voting" status, you can't edit it anymore, because it alrady got reviewed and this would make it possible to change the rating.
Q: I want to edit the location of a POI, how can I do that?
A: Edits over 10 meters need to get reported via this form:
You can't attach pictures, but you can create weblinks to such pictures and link them in the form. This is very helpful and made every of my edits successful.
Rejected location edits can get appealed, but you need to add a screenshot of the rejection mail.
Q: My counter of submissions is not going down from 14 days. What to do?
A: No worries, you will get your submission back exactly 14 days (13 in Ingress) after you submitted the last one. You can check the verification mail you get when submitting a nomination on what time of the day you will get your submission back.
Q: My submission is on "upgrade next" and I have a stored upgrade. Why isnt my submission upgraded?
A: Stored upgrades needs up to 24 hours until they can ge used. Just wait a bit.
Q: What happenes with recieved, but not used upgrades?
A: You can store up to 10 upgrades. If you got open submissions, they will get used automatically.
Q: I got a cooldown. Why?
A: Niantic stated the following:
You might encounter a cooldown if anomalies are detected, regardless of your performance rating. Please ensure you follow the Candidate criteria while you review and aren't using any third party tools/pluggins or shortcuts. If you had any of these in the past, please change your account's password to secure it, which should work.
So slow down a bit while reviewing. You can also get cooldowns if you review in patterns. A cooldown get prevented, when you wait for at least 20 seconds between eyery review.
Q: I cant review, I keep on getting a screen saying "Come back later"
A: Dont worry, you are not banned. You need to wait for around 4 days any then you should be able to review again. This problem can get caused, because you reviewed too much in the last time, but also to new wayfarers. Use the time to improve your own nominations and maybe improve your criteria knowledge.
Hope this helps, feel free to copy and paste.
If you have any more ideas for questions, feel free to put them in the comments, I can edit them in this post for 24 hours. Also please correct me if I made some spelling/grammer mistakes, I want this to be a good source, also for others to use. Thanks!