My account has been reset

kgoirs-PGO · April 2021

Hello, @NianticAaron or anyone who can explain this issue to me and help me reset my account back.

Today in the afternoon I signed in with my Google account to Wayfarer and checked if my nominations were accepted. Everything seemed fine. I opened the Review tab and the system offered me to rate a nomination. I closed the browser tab and continued working.

Later in the evening, I signed in again, and to my surprise, I found out that Wayfarer wants me to go through the training program and take the test. Why on Earth would I need to do this? I've been reviewing nominations since 2019 and my rating has been fine most of the time. But OK, let it be, I thought it was a double check on me for some reason. I passed the test. BUT. When I opened my Profile, I found out that all my sats have been RESET. I have 0 reviewed nominations! That's pure madness.

While I have 0 in my profile, I still have my nominations in the Nominations tab and points in the Wayfarer medal in PoGo. Actually, the medal is proof that I DID review a lot of nominations before this issue happened today.

Why did it happen? Who can contact me on this issue and restore my stats?

I attach the screenshots (some are in Russian, as it's my mother tongue but you can tell from the page design that the page asks me to learn the criteria and take the test)

So, here we have:

my very old profile screenshot (total nominations reviewed — 643 as of May, 1, 2020) to prove that I had numbers in my profile and have been reviewing for 3 years. Unfortunately, I have no screenshots of recent days. This was the only one I found in my trash bin

the screenshot of today where I have to take the test and the screenshot of my reset Profile.

my Wayfarer medal in PoGo

Please, @NianticAaron, help me and reset my stats back :(

NianticAaron · April 2021

Hello @kgoirs-PGO,

Thank you for reporting this. We have escalated this report internally for more investigation. We will follow-up when we have more information to share.

Thanks,

kgoirs-PGO · April 2021

https://community.wayfarer.nianticlabs.com/discussion/comment/80854#Comment_80854

Hi there @NianticAaron!

Any news on my issue?

Today I noticed that my Wayfarer medal got reset! It used to be 828 but now it shows 1 point.

Dear Niantic team, I'm very concerned and anxious about this issue happening. Could I please have my medal points back?

adler391-PGO · April 2021

The same thing happened to me last year in July. I had more than 9000 reviews and everything was set to 0. I‘m waiting for an answer since then. I also was promised that an escalation would happened.

I‘m still asking from time to time, but no answer.

From my experience, forget about your Reviews and Start over again

adler391-PGO · April 2021

https://community.wayfarer.nianticlabs.com/discussion/5115/ingress-lvl2-deleted-wayfarer-statistics-gone#latest

kgoirs-PGO · April 2021

@adler391-PGO your story is even more terrifying and demotivating.

I left my comment in your thread and will also pop in there from time to time to ping @NianticAaron @NianticBrian-ING @NianticCasey-ING.

I'll not give up as this is just unacceptable to treat the community in such a way! First, they want us to do their job and review appropriate POIs, but when the bugs arise they don't even answer or try to help. This is disrespectful. I can only imagine how much time and effort you sacrificed reviewing 9k nominations.

What is more, there is another 'cool story' that the support team couldn't help me with.

I have two different emails for PoGo and INGRS. I wanted to merge my accounts and have them on one email, as the Wayfarer points are synchronized, and I got tired of reviewing the same nominations from both accounts. The support said it was impossible even though I know players who succeeded in unlinking their account from one email and linking it to their PoGo email.

So now I have to review from two accounts to get medals in both games and start over again in PoGo. I was so close to receiving the medal for level 50 but now I just lost any motivation to review anything.

kgoirs-PGO · April 2021

@NianticAaron @NianticBrian-ING @NianticCasey-ING

Hi there!

Any progress on my issue? Has there been any investigation yet?

FlorenceOz-ING · May 2021

Look more cases of this happening. Any fix yet?

@NianticCasey-ING adding mine to this thread.

https://community.wayfarer.nianticlabs.com/discussion/15593/wayfarer-profile-count-reset

Latzstar-PGO · May 2021

i had this happen last June on my ingress account and was escalated to a team and ive never had an update. i had over 18,000 reviews and 11,300 agreements.

ive messaged support again, as i cant login to the ingress forums.

magio09-ING · May 2021

Hi as i woke up today i found my wayfarer profile resetted, when i logged in i had to do the test again e when i finished it all my stats were gone

DisMysticAll-ING · May 2021

Good Morning

I would like to know why my wayfarer was reseted.

Today i enter my wayfarer and such is my amazement when i notice that the wayfarer is asking me for a new test, well until then i could have done something and i did the test, upon entering i see that all my statuses were reset, all but all appeared everything to zero.

Screenshot_2021-05-11-00-17-41-985_com.android.chrome.jpg

Screenshot_2021-05-11-00-50-15-177_com.nianticproject.ingress.jpg

I would like to get an answer about what happened.

Tenks.

Nevele-ING · May 2021

Same here, I've noticed I've just been reset to zero

kgoirs-PGO · May 2021

@NianticAaron @NianticBrian-ING @NianticAustin-ING @NianticCasey-ING Hi guys!

Any news on the issue?

There seems to be a bunch of trainers/agents who got their accounts reset. Could you please provide any explanation, let alone compensation? Could you please set our stats back?

Some players have been waiting for your answer for a year. It's just impolite and disrespectful to keep us waiting.

The players have been affected by the issue:

NorthSeaPoet-ING · May 2021

This happened to me recently as well. I had to re-go through the test, my stats have been completely wiped, but still show up on my OPR medal on Ingress.