1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Upgrades not stacking
Hello, I have been working on stacking my upgrades as of recent. As of May 17th 2021 I had earned one upgrade already and I had no new or old nominations pending. Today May 19th about an hour ago I just earned my second upgrade. However my profile still shows as only 1 upgrade available. I believe this has to do with the issue that occured on May 19th with nominations showing up as duplicates and supporting info was missing.
I use wayfarer plus and usually get a notification I have been awarded an upgrade. I did not get this notification time. Im am really upset about this and will deter me from reviewing anymore. I have attached a screenshot of my my profile is shows at 2% meaning I just earned my second upgrade! Today is May 21st and this issue has still not resolved. My upgrade still shows as 1. I have not reviewed anything since May 19th.
Check though your nominations, there was a bug this week that reopened old nominations that previously got accepted/rejected it could be possible an upgrade applied to one of those.
(A massive bug and something Niantic needs to fix if you lost an upgrade due to it.)
@AgentB0ss-ING thank you! I believe what you are saying makes sense and thats what must've happened. I should be owed and upgrade back. Who can I tag to look into this issue?
You can attempt to tag @NianticCasey-ING and @NianticGiffard. Theres a lot going on so I recommend if you dont hear back to tag them weekly until resolved.
Since I already just tagged them hoping someone sees this. User @vbunny5-PGO had a nomination reopen due to the duplicate bug mentioned by @NianticCasey-ING they had several upgrades waiting to be used and an upgrade applied to a previously resolved nomination. They need to be credited back an upgrade.
Thank you so much @AgentB0ss-ING, grateful for your help and response!
Hello @NianticCasey-ING @AgentB0ss-ING is there any update on this? Im disappointed my post wasn't even acknowledged. I worked hard trying to earn and upgrade and due to the mess up I lost an upgrade that I had rightfully earned. Please kindly re-instate it.
They haven't mentioned how they plan to resolve this issue but the overall issue is acknowledged here:
Hi there, @vbunny5-PGO! We reviewed your account and can see your Upgrade was applied to the nomination titled " Stephen Llewellyn footbridge" which was there in the queue. If this information is not accurate, please write to our email support with the screenshot of the confirmation email you received when this nomination reached a decision.
While doing so, please share this discussion link as a reference in the support ticket that will help us fast-track your request. Thanks!