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Agreed that the lack of communication and engagement is the main topic of this thread: specific bugs have their own threads and I hate to see a great discussion go off on so many tangents.
Recent update from Casey.
You know what isn't there? An apology.
Also this comment about possible aid for those who had their nominations rejected due to the supporting info bug.
It's not even the lack of an apology that gets me, Its just the general roboticness of the response and the lack of actually addressing any of the concerns related to the issues. We are very aware that there are bugs at this point. The liklihood that that post reaches anyone new at this point now that this has been going on for over 24 hours is low. The day to let people know there were bugs was yesterday. By now the concerns should be being addressed.
Or moving my criteria question into the bug report. No wonder people complain about them not reading what we say.
At least it is something... but yeah...
Boy, did you ever say what our local Discord submissions group has been saying like you’re our lawyer in court. Thanks for taking the time—I hope Niantic actually gives this the attention it deserves.
I also lost a nomination + upgrade today and feel certain the current glitches were responsible for it. I’m fearful for everything else I currently have “in voting.”
It really is professionally incredible that Niantic neither froze voting until this was fixed nor addressed it.
@Sarraceni4-PGO Hopefully Niantic will follow through with the "options" they are looking at for dealing with wrongly rejected nominations. People need to hold them accountable until they do.
why should there be an apology? If they would have to apologize for every bug and blunder there is/was/will be (que sera!), Niantic would have to hire someone for that.
There really should be a pinned "we're sorry for all existing, ongoing, and yet to come mistakes & blunders."
An apology is usually the minimal expected response during a mishap that affects your user base. It's one of the few things most people would expect a several billion dollar company to say to the people who manage one of their most important assets. An apology is usually the minimal expected response when it takes 12 hours for a 24/7 company to acknowledge a major bug visual glitch and 24 hours to make any kind of announcement (and no direct support).
Umm they do, Casey was hired for that! (At least when it come to Wayfarer)
This isnt the average bug which causes a minor inconvenience or maybe gives you a cooldown. The bugs cost people their nominations and hard-earned upgrades. And then, reviewers recieved exactly zero agreements for the thousands of duplicates and previously resolved nominations that we voted on over the course of the two days. That's unacceptable.
Dunno, But From what we were told, the wayfarer Team is Just Someone From Accounting, PR and Someone that does the dishes.
Who is the Wayfarer team? Are you the "NIA Ops" that Andrew Krug used to refer to, rebranded What do your day-to-day jobs look like? Is your full-time job related to the POI database? Are you a committee of developers and other employees that respond to questions? A standing committee or a more informal group that meets every couple days for beer and pizza?
Although we love beer and pizza, the Wayfarer team is a full-time group that includes product managers, engineers and members from Niantic Support. While the support team is the voice of Niantic, the responses come from relevant team members depending on who or what the question is for. For example, the product team looks into feature requests, the support team looks into abuse related issues.
But is Casey part of "the team" or the community manager in the middle? because their apparent duties don't fit the examples.
Especially the way they communicate. "I'm told by the Wayfarer team" or when they're oblivious to changes that we report, first.
I just want to reach out to personally apologize for the lack of proactive communication over these issues that you have been experiencing over the last week. I haven't lived up to your expectation for responsiveness and proactivity in communication and will be revisiting the he gaps that contributed to this situation and making adjustments and improvements to strategy to avoid similar situations in the future.
It is not lost on me or the rest of the Wayfarer team (which, by the way, is how I reference the product managers, and engineers who are working on the product itself) that you all are passionate enough to both report issues with Wayfarer and advocate for them to be addressed. We are working on identifying and resolving these issues as this backend work continues.
Thanks for your ongoing patience and your transparency.
My nomination was a car park notice board with information for people visiting, it fit all the criteria but got rejected because it apparently had explicit content which I can 100% guarantee it did not
I feel like any time something gets escalated, you make this same statement. There may be other examples, but the most recent ones in my memory are when the now banned member hijacked the AMA thread for a weekend and you promised more support, and more recently when people joined for the sole purpose to attack and discredit @AisforAndis-ING in one of his abuse report threads - prompting the "Day 1" thread that you've personally fallen short on giving replies to twice, now. The "we need to do better" is falling way too short when there continues to be the same problems. It took you several days to comment in here and offer the first apology, but would you even have commented if we hadn't continually dragged @NianticGiffard into it and asked him for statements? Do you even know all the current bugs directly related to this situation? Some of us are having immediate problems with nothing other than that you'll "advocate" for us, but we've also heard that before with no actions until it gets swept under the rug. The one most on my mind is nominations who had the text reverted to "placeholder" text - which means every additional vote until fixed will make those nominations more likely to fail as well as stack up disagreements for those who approved.
Do you even know all the current bugs you've promised updates on and then never followed back on? What about the thread you gave incorrect criteria advice on and now refuse to come back to? What about ignoring @AgentB0ss-ING after you gave him incorrect information regarding the whole India challenge disaster? Will we see any more replies on this situation, or have you made your obligatory "I'm sorry" statement so you can yet again ghost us?
And that's not even mentioning that you ignored every question asked by this thread's OP just so you could get your "apology" out of the way.
Perhaps the queue for the workload of Niantic staff is reflective of Wayfarer itself ;P
My personal favourite is is the promised update for the "Reviewer rating dropped for no good reason" thread that never happened:
Posted on 29 May 2021, promising an update on June 1 or 2. Almost exactly a year later, no update lol
There are so many more examples of this attitude, it's not even worth chasing up Niantic to do anything because most of the time it gets swept under the rug. Unfortunately this is also a big reason why so many people have become disillusioned with Niantic and Wayfarer. So they aren't doing themselves any favours.
In case the original comment conveniently disappears (much like a few other Niantic comments, eg. the removal of confederate status), preserving the quote here:
I know that this has been an issue for some time and unfortunately I don't have any new information to share. I'll continue to look into this and will circle back with an update early next week (Monday, June 1 or Tuesday, June 2).
If you play Niantic’s games you are acutely aware that investing in player support and quality assurance is not high on their priorities for investment.
It is clear that the staff that are linked to this forum have not enough time available.
I’ve become so used to it I hardly notice most of the time.
this just continues to be unacceptable.
even if things are not acceptable, people are still voting with false answers.
they need to be punished.
Screenshots and make threads quoting the text. Even if the original post gets deleted, if it is quoted elsewhere it will be maintained.
@Gendgi-PGO and @oscarc1-ING THANK YOU for speaking out and preserving previous messages from Nia Support. You give me hope that this forum will make a difference to the abuses going on.
Enough is enough. Taking abuse issues seriously should be something the Wayfarer Team does without yet more hard work from folks on this forum. Thank you for not giving up.