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1. Browse the known issues section or check if another user previously posted about a similar issue.
2. Upvoting posts help us understand how many players are experiencing the bug.
3. Refer to the Best Practices to learn how to write a bug report.
4. File each issue separately if you’ve encountered multiple issues.
Rejection Mails are not containing any rejection reasons
LukeAllStars-ING
Posts: 4,622 Ambassador
in Report a Bug
Like the title says rejection Mails are not containing any reason.
Three examples in three different languages:
(I stole two of them, the vehicle is mine)
The english Mails say "rejected because of (.)
The German mail says "we cant Name any reason why your nomination got rejected"
(I cant tead the third one lol)
Looks like the Mails ate buggy.
My rejection Mail from earlier (6 PM MEST) still had rejection reasons:
(Yes I had three rejections today, yaaaay thanks for nothing)
So the issue must have happened in the last 12 hours.
Tagged:
Comments
That's the point (.)
Same here. This was for an art gallery as well. Reviewer clearly don’t know what they are doing anymore.
My rejections also felt a bit strange, normally those nominations would be great candodates but from the last 7 nominations, only one got accepted. Pretty uncommon.
I can see this was also raised in January and is under “Investigating” here;
The latest from @NianticGiffard on there was:
I see where you're coming from, folks! I'll get this checked with our team and will let you know once I have information to share. I appreciate your understanding and patience.
Just to tie the two threads together.
That's an old report which was probably caused by the Niantic team reviewing Indian nominations. At least it should have been around that time. I don't think that it is related to this thread. But of course, this is only a guess.
Had the same. Trailmarker for part of a trail that I’ve been doing for a while and it’s been sat In Voting for about two months. I know other players have voted on it.
Yeah I wasn’t sure. But it seemed that never reached a resolution and may be linked in, so thought I’d note it.
The theory is that it's a Niantic review, and Nia reviews still use the old OPR system and not the updated systems that we get from Ingress Prime when reasons were added on.
If this is a Nia review, then I doubt you'll get an official answer, Nia won't want people blaming Nia directly for rejecting things when people start asking "why was this rejected" all over the place.
This is a worldwide problem that everybody has. It won't be Niantic, they wouldn't even have the capacity for doing such a high amount of reviews.
I have also been affected by the dot rejection but when looking in wayfarer, found my nomination said duplicate there.
Two in two days now.
Can somebody look into this? @NianticCasey-ING if we are getting 10 upgrades from the Russia Challenge in the next day and things are broken, it’s going to be a problem. Several other people on my community have gotten these now too. It almost seems like it was supposed to be approved but somehow got rejected!
I got the dot as well. I do, however, find the rejection reason just as informative as most rejections I get.
I though this one was a win, minus the fact it's in a very remote location. This was in que for over 2 years and was also my stuck upgrade next point. @NianticBrian-ING @NianticCasey-ING
I had the same issue to a candidate today.
@NianticGiffard can you of you take a look?
The thread has now been updated say Niantic are Investigating. 🕵️
Thanks for reporting! We are receiving similar reports and currently looking into this issue. I'll be sharing an update whenever we have any.
Ooof. That usually is code for "we'll ghost you and never reply about it, again."
Edit to add: the exact time Giffard said they'd get back to us on this exact same situation.
https://community.wayfarer.nianticlabs.com/discussion/comment/61649/#Comment_61649
Another “.” rejection but not a duplicate this time.
Yes I had a pretty good nomination rejection (an amphitheatre at the local arts college) for no reason. Another wasted upgrade :-(
I had my first rejection today, also got the dot/no reason in email.
Makes it a bit difficult to resubmit, without knowing what the problem was. 🤔
My other nomination in voting just got accepted, so it seems to be specific to this one.
Same issue here.
Nomination went into voting, an hour later an upgrade was earned and attached to Nomination. 3 hours later rejection email was sent.
No reason given for rejection. Frustrating to lose a Nomination and Upgrade on a good submission and then no guidance as to why rejected.
Hi Trainer deego6,
Thank you for nominating Golden Horseshoe Estates Mailboxes on Jun 10, 2021. Upon review by the Niantic community of players, we regret to inform you that this nomination is ineligible.
This nomination has been rejected due to the following reason(s):
.
Changes to the results of the community review are not possible. If, however, you believe your nomination should be eligible, please review the Help Center Article “What makes a high-quality PokéStop?”, and feel free to revise the title, description, location, and/or photo when you submit a new nomination. Thank you for your hard work, Trainer!
– The Pokémon GO Team
Golden Horseshoe Estates Mailboxes
Resident mailboxes at the park of the Golden Horseshoe Estates.
http://lh3.googleusercontent.com/VrgfrgkRvqG22H8yfe7WUMxvdnL670Bqj1FTKXpoeHWUaM2_DLlYz4wEkAnjhUJF2QYsDtBXdCOL0-LIfzgnJfvMtoPQmKo3bVQ9ilw
Nomination ID: 1rUOvyfjJ6nIV+jQb6BhEqZhd656az1ZIHr1enRxhr4=
My email was the same...for 2 submissions. Hoping they will fix this and send out new ones with the reasons so I can correct it and resubmit :)
Same here.
First ineligible nomination I've had so far so I was confused at first looking for the reason 😄
I had similar recently as well - this was actually duped however.
Candidate refused on June 14th 2021 at 19:56 UTC+2.
Educative center after K-12.
Yes it occured in India but as in that post they mentioned
This is just the first in a series of efforts focused on bringing more locations to more locations around the world; more information will be shared in the upcoming days, so stay tuned!
So I think they are starting to do niantic reviews on worldwide scale and these might be a test case they'll fine tune it later as in India also they started like a test case by showing a dot rejection then started doing properly. But I am not completely sure, let's hope for the better.