Retake test button still grayed out after 30 days.
TheOGFoxx7-PGO
Posts: 3 ✭✭
I failed the test on 3-4-21. The 30 day cool down should have expired on 4-1-21. It’s now 4-9-21 and I’m unable to retake the test. Is this a know issue. What can I do?
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Was that the only time you took the test or was it the second time?
If it was the second time, you can only take it twice and you're locked out for good.
If it was the first time, then you might have to ping a niantic staff member here to see what's up.
I tried to contact niantic through Pokémon go, but I never did get a response. Is there another way to contact a niantic staff member?
You can ping them here, NianticCasey or NianticGiffard are usually able to help. Just put the @ symbol in front of their name. Like @TheOGFoxx7-PGO. But you're only gonna get help if you've only taken the test once. If you've taken it twice, you're most likely out of luck.
Hi there, @TheOGFoxx7-PGO! As @GearGlider-ING suspected, you weren't able to clear the test for the second time as a result the reattempt option is unavailable for you. Please check out this article for most common queries while reviewing Wayspot (including this one): https://niantic.helpshift.com/a/wayfarer/?p=web&s=how-to-review-wayspots&f=wayspot-review-faq&l=en Thanks for your understanding!
I've had the same issue. I've only taken the test once, but I don't have the option of taking it again, even though it's been over a month. @NianticGiffard is there anything else I can do besides wait and see?
Your case is different as per my investigation. Please wait for few more days and check if the option to retake the test becomes available for you. Please keep me in the loop!
I've had the same issue, only took the test 1 time and the button still appear as grey, when I open my account it says that I have to wait 30 days, but its been more than 30 days @NianticGiffard
@NianticGiffard
In some instances there is a delay, please check after few days and let me know if the issue persists.
I've had the same issue, only took the test 1 time and the button still appear as grey, when I open my account it says that I have to wait 30 days, but its been more than 30 days @NianticGiffard
Soon you'll be able to take the test as often as you like
Yup o follow up after about 40 days since I took the test. The test was available again, and I was able to pass the retake. Hope it works out for everyone else. Thank you everyone for the help and insight.
i have got the button for start the test Thx